Liquid Analytics combines the world’s best transcription technology with a powerful toolset and proven analytical methods enabling contact centres to handle high volumes of data with ease. The transcription engine, developed by Speechmatics in partnership with the University of Cambridge, uses deep neural networks to achieve an average accuracy of 85% on recordings. It has been independently benchmarked and consistently outperforms other leading systems.
As well as offering a comprehensive range of standard reports, more advanced users can use the built in tools to analyse multi-channel data in greater depth using a full range of machine learning and statistical techniques. Liquid Analytics also links to third party analytics tools enabling users to gain even deeper insights to enhance performance and productivity. Expert users can extend this