Miles Publishing has quickly established itself as the UK’s leading media organisation serving the communications sector. Miles Bossom has consistently turned to innovative technology and processes to grow his business and gain competitive advantages.
In 2013, as part of a continual strategy to improve the effectiveness of his multi-discipline team, Bossom approached Liquid Voice to provide an integrated call recording and business analytics solution to help improve visibility across the business.
The call recording system allows all outgoing and incoming calls to be automatically recorded and indexed which provides the journalists at Miles Publishing with an efficient method of retaining and cataloguing interviews to ensure accurate reporting. “The rest of the team has also welcomed the ability to go back over conversations to simply clarify information as well as helping with conflict resolution,” Miles explains.