MoneyPlus Group is a leading financial services company with over 7,000 customers taking in excess of 8,000 calls each week.
MoneyPlus Group previously had no recording or analysis facility on its telephone system.
“We wanted good quality inbound and outbound call recording but, ultimately, what we wanted was to be able to better manage our business,”explained Andrew McKenzie, IS Manager, MoneyPlus Group.
Compliance issues were also at the forefront of the company’s requirements. Current FCA guidelines and future government regulation will increasingly require financial service companies to record every aspect of their transactions.
“In an increasingly claim-driven society we recognise the need for solid and transparent dispute-resolution processes,” says McKenzie.
“Quite simply, Liquid Voice call recording provides the features and functionality that we actually want and will use, whereas the others seem to include a load of features for the sake of it – and you end up paying for a product, most of which you’ll never use.”