Gary Hind, Bernicia’s Head of ICT, explained: “The Liquid Voice PCI solution allows us to be fully compliant with PCI DSS requirements for taking payments.
“Effectively, this regulation requires that recording software must remove the sensitive card holder data, such as the CVV number on the back of a credit card, when taking payment details.
“Liquid Voice has developed a solution which will automatically pause the recording when an operative accesses a pre-defined payment gateway. This removes any risks associated with manual pausing and provides a seamless process for taking payments.
“From a customer’s point of view, it gives them assurances that any sensitive data they provide to our operators will not be compromised in any way.”