For over 30 years, SitexOrbis has been one of the UK’s innovators in integrated protection services for both people and property, social housing and commercial customers.
One of the most critical services that SitexOrbis provides is its highly-regarded lone worker security cover. Lone workers including district nurses, care workers, traffic wardens and housing officers rely on the service through either mobile phones or dedicated panic response buttons, to monitor their movements and conversations, and provide the necessary assistance in the event of an incident.
“Our systems are highly bespoke and absolutely critical 24 hours a day so when we decided to add IVR functionality, we had a very tough set of criteria for selecting a technology partner.” Andy Birss, Technical Services Manager, Lone Worker Group.
Andy decided that SitexOrbis needed to work with a partner with both a strong product base across both areas and a corresponding technical development capability to help with migration and integration.
The Liquid Voice call recording is constantly active across all monitored lone worker services and begins recording the moment either a call or silent alarm with open-mic is sounded.
The new Liquid Voice IVR element allows lone workers to both quickly record location information as well as automating a timed telephone call check to ensure the lone worker is safe.