Shire Leasing is an independent provider of equipment finance, asset leasing and commercial services. It is the largest independent funding house in the UK.
One of Shire Leasing’s requests was for automatic number dialling and linking of call recordings from within its own Leaseman Software, providing users with a single point of access to all conversations relevant to a lease transaction.
This entailed Liquid Voice using its integration skills to obtain the user and extension information from the Active Directory and developing a CTI library which could be used to dial numbers, tag recordings with account information and playback recordings.
Shire Leasing’s Graham Coe, commented: “Now, when a Shire Leasing user clicks on a dial button, it will call the relevant function in the Liquid Voice provided CTI Client library automatically.
“In addition to saving time looking up and dialling numbers, all companies relating to a proposal can be dialled from a single point of access regardless of whether the information is currently on display or not.”
The implementation of a Liquid Voice call recording system means that Shire Leasing is now FCA and PCI compliant – a requirement for any operation taking credit card details over the phone.