Compliant Recording

Protecting Customer Personal Information

Compliant Call Recording

Whether you are recording voice, video or text-based interactions, you have an obligation to ensure that you are doing so in a compliant manner and that you are protecting the sensitive and personal information contained within these interactions.

At Liquid Voice we understand the data privacy and sector-specific legislation for recording and retaining interactions and provide a solution that is not only compliant, but ensures you are taking every step to protect your customer data

Ensuring Recorded Interactions are Compliant

Your legacy and current voice and text-based recordings contain personal and sensitive information from your customers that needs to be protected in accordance with legislation such as the Privacy Act, GDPR and PCI DSS.

We enable you to ensure that both your past and your current is compliant. We are able to inspect every interaction recorded, identifying personal and payment information that requires to be encrypted or redacted and take the necessary steps to do this. We are also able to identify toxic data or information you no longer have the right to retain and ensure that this is securely removed.

For those organisations processing card payments, we provide a capability to pause and resume recording to ensure that this sensitive information is not captured and can apply this ability to redact data to your legacy recordings.

Through providing you a unified repository for all of your interaction recordings, we also enable you to fulfil your obligations under Personal Information legislation. With every call tagged and associated with a customer, we are able to quickly respond to Subject Access Requests and simplify the process of removing customer information under the customers right to be forgotten.

KEY FEATURES:

  • Privacy Act & GDPR Compliance
  • PCI DSS Compliance
  • Recording Pause & Resume
  • Data Encryption & Redaction
  • Subject Access Requests
  • Right To Be Forgotten

KEY FEATURES:

  • Privacy Act & GDPR Compliance
  • PCI DSS Compliance
  • Recording Pause & Resume
  • Data Encryption & Redaction
  • Subject Access Requests
  • Right To Be Forgotten
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The Benefits of Liquid Voice Compliant Recording

Leveraging Liquid Voice to ensure that your interaction recording is compliant delivers key benefits.

Evidence Compliance – with the ability to clearly show the steps you are taking to ensure that your interaction recording is compliant and you are adopting best practice to secure the personal information of your customers.

Mitigate Risk – reducing the risk of potential data breaches which could result in significant fines and damage to your reputation.

Simplify Management – by establishing clear rules for compliance and having the ability to quickly and effectively manage privacy requirements such as subject access requests or the right to be forgotten.

Want to discuss compliant call recording?

If you want to find out more about how we ensure your interaction recording is compliant, we are more than happy to connect you with one of our team. They will walk you through the requirements of the legislation that applies to you and explain what steps we take to ensure compliance.

Simply complete the form and one of our team will reach out to you.