Many Liquid Voice solutions can be fully virtualised. Where a particular solution requires physical hardware, high quality hardware with built in redundancy is always used.
For customers requiring maximum availability, we can provide N+1, passive redundant and active redundant solutions.
All of our systems are supplied with remote monitoring that detects potential issues and notifies support personnel, enabling most issues to be resolved before they occur.
No. The software is licenced by the number of recorded devices, lines or agents.
No. Liquid Voice licences are not tied to a particular type of phone system. Licences can even be switched from one type of recording to another. For example, from trunk-side recording to handset recording.
Liquid Voice does not sell directly to end-customers. We operate through a network of specialist partners in the UK, Ireland, Australia and New Zealand. Contact us to find out which one is most appropriate for your requirements.
We’re not the cheapest and we’re definitely not the most expensive. Contact us for pricing. If you’re not sure of your requirements then we can provide you with some indicative pricing.
Liquid Voice provides high levels of functionality and has created different solutions to meet the diverse needs of different contact centres.
Contact us today for more assistance or a demonstration.
With a modular design and standard database technology (SQL Server), there is no upper limit to the number of agents that can be recorded.
With a modular design, standard database technology (SQL Server) and support for SAN based storage, there is no upper limit to the number of recordings that can be stored. There is also no need for archiving.
Liquid Voice can record any number of sites. This can be achieved by using vendor specific technologies, trunk-side recording or remote collector devices.
Liquid Voice has engineers and developers in the UK and New Zealand that can deal with the most complex and demanding issues. The only time that issues are escalated overseas is so that the work can continue to find a resolution overnight.
Standard options range from working hours/ 3-day guaranteed fix to 24×7 response/ 8-hour guaranteed fix. Support packages can also be customised to your specific requirements.
All of our systems are supplied with remote monitoring that detects potential issues and notifies support personnel enabling most issues to be resolved before they occur. Customers can be given access to the monitoring software if required.
Software patching is included. Upgrades to new versions are included on rented solutions as standard and can be included on any maintenance contract for an additional charge.
AES encryption, multiple access levels and audit trails ensure recordings are kept securely. For customers requiring maximum security, Liquid Voice supports two factor authentication and client based security certificates.
Liquid Voice is designed around the PCI DSS standard. We have a number of options for removing credit card details from recordings including automatic redaction and payment IVRs.
Liquid Voice supports all of the major PBXs and many of the less well known ones. If you have a PBX that you think we might not support then please do contact us as our techies would love to hear about it.
We frequently work with PBXs from the following manufacturers: Alcatel, Avaya, Bosch, Cisco, Ericsson, LG, Microsoft, Mitel, NEC, Nortel, Samsung, ShoreTel and Siemens.
Liquid Voice is compatible with all major contact centre systems and many of the lesser known ones. By talking to your contact centre software, Liquid Voice allows you to search by additional information such as agent, queue and IVR options.
Liquid Voice supports handsets from all of the major manufacturers as well as many of the smaller ones. We can capture calls straight from telephone lines, softphones and mobile phones.
Liquid Voice supports the recording of ISDN, SIP, analogue, DASS2, CAS, DPNSS and MFR2 trunks.
Liquid Voice supports recording of digital, IP, DECT and analogue handsets. We can record handsets from all of the major vendors as well as many of the lesser known ones.
Many PBX manufacturers have designed new ways to capture and record calls. When designed well, this makes it easier to capture calls and allows Liquid Voice to simplify recording architectures. Liquid Voice supports the proprietary recording mechanisms on Avaya, Mitel and Cisco.
The encrypted and distributed nature of Skype for Business poses a real challenge for recording. Liquid Voice has developed a number of solutions that address these challenges and allow calls to be captured.
Yes. Omnichannel recording is supported in Liquid Voice’s Analyse and Transform versions. They can capture interactions such as email, SMS, IM, paper-documents, files, social media and more.
Support for additional document types can be added using our Recording Type Framework API.
Yes, most recording solutions can be fully virtualised..
Liquid Voice is accessed using web browsers. Systems are compatible with all modern browsers. For Windows users, Liquid Voice supports IE8 and newer.
Yes. Screen recording is fully compatible with all leading desktop virtualisation technologies including Citrix and Terminal Services.
Yes. Multiple screens can be recorded.
Customers can buy a perpetual license that entitles you to use Liquid Voice forever or systems can be rented on a fixed term or monthly basis.
Customers that commit to a minimum contract term of 18-months than receive an allowance towards installation and training costs. This usually covers all upfront costs. For contracts of less than 18-months, installation and training services must be paid for.
If non-standard hardware then this may have to be paid for upfront. You will own the hardware if you end your contract.
The minimum contract term is one month. Customers signing up for contracts of at least 18-months receive an allowance towards any installation or training services that are required as part of the implementation. This allowance is usually sufficient to cover the upfront costs.
You can add additional agents to a contract at any time. Customers on fixed term contracts cannot reduce the number of agents below the number they started with until the end of the contracted period.
You can switch to a version with more functionality at any time. Customers on fixed term contracts cannot switch to a version with less functionality until the end of the contracted period.
You can add an optional module at any time. Customers on fixed term contracts cannot remove an optional module that they started with until the end of the contracted period.
Yes. You can have combination of rental and perpetual licences.
Yes. All upgrades are included.
All standard support options are available on rented systems.