It is estimated that there are around 18.2 million software developers in the world today. With so much software available and in use, precious time and resources are often wasted with cross-referencing information between multiple systems.
Effective integration solves this problem and quickly pays for itself by saving both time and money.
Integration enriches call data and enables users to retrieve recordings quickly and easily by cross-referencing calls with information in other systems and databases.
Liquid Voice products are designed to support integration with a wide range of other systems to eliminate this costly and frustrating problem.
Integration can be used to enhance and extend Liquid Voice applications in a variety of ways, including:
With the necessary expertise, integration can be completed in-house. All APIs are documented and training courses are available on demand.
If required, Liquid Voice integration consultants can assist by establishing the scope of an integration project in order to provide a fixed price.
If you have in-house expertise but still need assistance to complete an integration, Liquid Voice can provide you with a set number of development support hours.
Use one of our base integration modules which include a range of standard packages.
WCF Web Services
Allows access to most functional areas including recording, users, folders, assessments, and analytics. Can be configured to run on HTTP, HTTPS, TCP, or named pipes.
Custom Reports and Dashboards
Additional reports and dashboards can be added using either Liquid Voice’s specifically designed reporting format or Microsoft’s RDLC.
PCI DSS Web Services
Can be called to redact sensitive information from recordings in real-time.
The functionality of the web interface can be
extended via a plug-in.
Recording Service Event Processor
For developing recording service plug-ins that can process audio telephone recordings in real-time. Possible applications include real-time speech analytics, speech recognition and emotion detection.
Read only access to the database and a data dictionary is available for organisations who want to use their own reporting tools.
HTTP Web Service
A simplified web service that provides access to core functionality for playing back and searching recordings.
Liquid Voice demonstrated their ability to tailor their system to our specific requirements and provide the necessary integration skills and support important to our business needs.Shire Leasing
Absolutely critical to our technology leadership was Liquid Voice’s ability to integrate with our CRM system.Flagship