Every radio broadcast, emergency help line call and dispatch broadcast is analysed, allowing emergency services teams, police and more to piece together what happened and why.
A major challenge is that they often interact on multiple channels, including radio, control room consoles, IP and analogue telephony, mobile, chat, shared emergency services lines and more.
Traditional call recording services tend to specialise in a number of these and complete incident replay requires operators to know the date, time and even employees that interacted across a relevant event.
At Liquid Voice, we do things differently.
We unlock the power of data within these interactions, by capturing then transcribing 100% of these interactions, allowing customers to search across multitudes of diverse channels, instantly, then pull these into a single incident reconstruction event.
Allowing you to review the event from start to finish sequentially in the order they occurred, is extremely powerful before quickly dispatching an incident pack to internal or external stakeholders for review.
Months down the track when further investigation is needed, a key word or phrase search allows an operator to quickly relocate the calls of interest in seconds.