Together with Eyrco, we are happy to present our latest case study pertaining to our solution for BoyleSports.
BoyleSports is Ireland’s largest and most successful independently-owned bookmaker. Founded in 1989 the organisation has grown to over 200 shops in Ireland and now offers telephone, mobile and internet betting and gaming services in Ireland, the UK and a range of other international markets.
BoyleSports was seeking to expand their call recording capability in line with recent business growth and achieve compliance with PCI-DSS regulations relating to taking credit card payments over the telephone. With around 2.5 million calls being handled each year, it was essential that a new call recording platform would be easy to manage, could be accessed using the latest web browsers and could be fully integrated with BoyleSports’ existing Avaya Aura Communication Manager (ACM) telephone system.
BoyleSports selected the Liquid Voice platform proposed by Eyrco Communications, a specialist Dublin-based provider of enterprise voice communications, compliance recording and performance management solutions across Ireland. This web-based platform provided BoyleSports with the most cost effective way to achieve full PCI-DSS compliance and easily add advanced applications like quality management and speech analytics in the future whilst offering a lower total cost of ownership
