As we move into 2023, technology continues to play a vital role in shaping the future of customer service. Chatbots and AI-powered conversational interfaces have already made their mark, revolutionising the way that businesses interact…

The complexity of queries that contact centre agents handle now is incredibly high. Compassion is key. Efficiency is key. Targets are key. But can everything be the number one priority? Customer expectations People have unrealistic…

After years of continuous success, Liquid Voice has had yet another brilliant year in 2022. The team are very much looking forward to the holiday season and eagerly await 2023, but in the meantime, I…