Effective communication and situational understanding stand as the cornerstones of swift and coordinated responses and operations for Public Safety organisations. From emergency services to transport operators and utilities, clear and precise communication is paramount for…
Read moreFor any organization, understanding and identifying vulnerable customers in a contact centre can be crucial for customer retention, preventing any risk of damage to these customers or the organization’s own reputation. However, customer vulnerability can…
Liquid Voice has announced they have gained British APCO Membership. Liquid Voice is a leading provider of interaction recording, transcription and analytics solutions to the Public Safety, Financial Services and Contact Centre industries. Capable of…
LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Sigma Voice Solutions, a leading supplier of business communications solutions, has attained Gold…
LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Metelco (Middle East Telecoms Company), a leading supplier of business communications solutions across…
Liquid Voice has announced the immediate availability of Liquid Analytics. This new contact centre tool includes the latest generation transcription engine, developed by Speechmatics in partnership with the University of Cambridge, and uses deep neural…
Liquid Voice has announced the appointment of Sean Gallen as APAC Sales Manager. In this new role, he will be responsible for managing all sales activity and building the company’s reseller channels activity throughout the…
Liquid Voice has announced the appointment of Matthew Hicks and Andrew Brunt as Channel Development Managers. In these new roles, they will be responsible for building the company’s EMEA reseller channels and providing the highest level…
Liquid Voice has announced the immediate availability of an innovative new solution that will help organisations to comply with GDPR which comes into effect in May 2018. It fully integrates into the Liquid Voice platform or…
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of a new Automated Speech Transcription solution. Used in conjunction with Liquid Voice’s interaction recording and…
Chris Berry has been appointed as Managing Director of Liquid Voice’s UK operation. In this role, he will be responsible for developing and delivering the company’s ongoing business strategy which is focused on further expanding…
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has completed a definitive agreement to acquire a 25 percent equity interest in Liquid Voice, a leading developer…
Liquid Voice launches new software based platform with optional value added feature modules and open API giving customers the freedom to grow UK – 20th July 2016 – Liquid Voice, a highly respected enterprise call…
