After three years of continued growth and success, Liquid Voice has again achieved a record-breaking year in 2023. Our most significant achievement is over 200% growth in our SaaS revenue over the last 12 months.…
Read moreYou could argue that this is not a good time to be a contact centre agent. They are at the front line of the interaction between businesses and their customer base at a time when…
Times are hard for many members of the community right now: with the cost of living increasing, public expenditure and services being cut, and the threat of recession looming, its often those least able to…
Reading the business press, it’s clear that the cost and breadth of regulatory compliance has increased dramatically in the last few years. And the costs aren’t just incurred in the implementation of new systems and…
Trying to derive insight from your contact centre interactions is nothing new: ever since agents have sat together in a room to make and take calls, people have been looking for ways to understand and…
I realise that this might be an unusually confrontational heading for a blog post and let me head off any potential arguments by stating that everyone at Liquid Voice understands the challenges many businesses have…
2022 promises to be yet another year of change and unknowns for contact centre managers, staff and end users as working practices and consumer behaviours continue to be fluid.
We can’t believe that another year has passed and we’re again writing our predictions of the year to come, but yes, it’s time to again gaze into the Liquid Voice crystal ball and try and…
The past eighteen months have certainly been a challenging time for the social housing sector. Like many other contact centres, social housing providers have had to operate with the majority of their staff working from…
Recent tragic events like the Plymouth shootings and the murder of MP Sir David Amess reaffirm the critical role that capturing video footage and interactions plays in being able to quickly investigate incidents and ascertain…
The pandemic has not slowed the pace at which organisations are moving applications, data and infrastructure to the cloud. If anything, it has accelerated this as there is a greater realisation that agility is key…
It is somewhat ironic that having recorded calls for many years for regulatory compliance, you now face a very real risk that these legacy recordings are non-compliant. Over recent years legislation regarding the capture, retention…
It is critical that rail operators can respond quickly to incidents that happen on their network to not only minimise disruption to services, but to protect the safety of the public.
