In today’s competitive business landscape, exceptional customer service has become a critical differentiator for organisations, and one of the most impactful factors for profitability. In fact, a McKinsey & Co. report from Q1 2023 showed…
Read moreWe are pleased to announce that that Liquid Voice now natively supports Microsoft Lync and Skype for Business call recording. “The popularity of Skype for Business and Lync as a mission critical communication service is growing, but…
Liquid Voice launches new software based platform with optional value added feature modules and open API giving customers the freedom to grow UK – 20th July 2016 – Liquid Voice, a highly respected enterprise call…
We are pleased to announce the release of our latest case study with Trustpower. Trustpower Limited is a diversified electricity generation and retailing company, listed on the New Zealand stock exchange and based in Mount…
Cloud based services and omni-channel digital contact solutions have been marked as the future of contact centre interaction, and recent reports indicate that future is fast approaching. The term omni-channel is used to refer to…
Liquid Voice is pleased to announce we have become the newest Avaya Technical Partner after obtaining the highest level of membership within the Avaya DevConnect programme. The Avaya DevConnect programme enables companies and developers whose…
While the implications of PCI DSS are broad, it can be brought into sharp focus as follows: no organisation taking card payments can retain sensitive authentication data, in any format, whether encrypted or not. Sensitive…
The obligations that PCI DSS compliance places on organisations taking card payments are very clear: it is a breach of PCI DSS for any organisation to retain sensitive authentication data, in any format, whether encrypted…
The Client The Fuel Card Group of DCC plc, with brands Fuel Card Services, Bunkercard, The Fuelcard People and Dieselink, is one of the UK’s largest independent fuel card agents. The Fuel Card Group…
Liquid Voice is delighted to announce their partnership in Ireland with Unity Technology Solutions. Unity Technology Solutions. With over 20 years’ experience, and the skills of more than 120 technical, sales, support and administrative staff…
Integrated telephony technology partnership helps reduce complexity and improve customer experience for 95% of UK Councils and 40 of the top 100 housing groups. Liquid Voice, a highly respected enterprise call recording and contact centre…
Enterprise Call Recording platform integrates real-time speech recognition, analytics and dashboard reporting. Liquid Voice has launched an upgrade to its Enterprise Call Recording platform that integrates real-time speech recognition, analytics and dashboard reporting to help…
The partnership brings together 25 years’ experience in integrated call logging, call recording, quality monitoring, workforce optimisation and speech analytics into a full end-to-end solution to help the housing sector improve efficiency, meet regulatory requirements…
