It is critical that rail operators can respond quickly to incidents that happen on their network to not only minimise disruption to services, but to protect the safety of the public.
Pivotal to this response is the Command & Control Centre and its ability to instantly collate all the information available and to push this to the relevant internal and external services that are required to respond.
It Starts With Robust Recording
To effectively respond to an incident is dependent on you being able to capture the full picture. Today, recording is not just about logging radio conversations and telephone calls, it is about capturing every channel available and the associated data to create a holistic picture of what is going on.
It starts with having a recording platform in place that you can trust; it has resilience built-in and ensures nothing is lost. It also needs to capture everything, calls from the public, announcements, radio communication, geo-location data, CCTV feeds and even the ability to ingest video footage that may be captured on bodycams or smartphones.
Live Incident Reconstruction
Capturing all the associated feeds is only useful during an incident if these can be pieced together in real-time to assist those who need to respond. The ability to reconstruct incidents in near real-time is critical, allowing those in the command-and-control centre and those in the field to instantly see the complete picture and playback critical moments to understand what has happened and what is happening.
Our solutions focus very much on this need, enabling each feed to be accurately time stamped and tagged with associated data including geo-location and source. This enables us to play back all of the captured feeds simultaneously and chronologically to provide you with a complete reconstruction of events.
Most incidents need to be investigated and here time is of the essence. You need to quickly ascertain the facts and, in some cases, collate evidence. Having recorded all the different sources, accurately tagged and indexed these, you are able to quickly piece together all of the information.
We also find that investigations uncover additional information sources such as dash-cam footage, smart-cam footage and potentially witness statements. Being able to ingest these into your central recording repository allows for these pieces of the picture to be put together and not only provide critical evidence but enrich the holistic incident reconstruction.
Preserving The Past
While it is key to be able to capture what is happening today, it is also essential as a rail operator that you preserve the past. A major incident being investigated today may be linked to something innocuous that happened many months or even years earlier and you need to be able to connect the dots.
Many command and control centres face the burden of managing historic recordings in legacy systems that they no longer operationally use or have inherited from a merger with another operator. Here it is beneficial to consolidate these historic recordings on a single consolidated platform; not only does this reduce the maintenance cost of legacy platforms, it ensures that everything you have recorded is accessible and you have a single pane of glass on both your current and your past.
At Liquid Voice, we are proud of how we are innovating our technology to address the challenges of the public safety sector and in particular the value we have delivered to rail and transportation operators. If you would like to learn more about what is possible and the solutions we have put in place, we would love to speak with you. Simply reach out to us directly