Interaction Recording & Analytics Tailored for You
Every organisation is different, whether that be the communication platforms you are using, the legislation and policies you need to comply with or the operational environment you have in place.
What you see as complexity, we see as normal and our role is to take care of the detail for you, to simplify and enable the solution that fulfils your requirements and delivers the outcomes that you are looking for.
Enabling Your Solution
Our team focuses on architecting the right solution for you, putting the right components in place and fully integrating this into your technical and operational environment.
Designing the Right Solution
By understanding what you are looking to achieve, we can architect a solution that is capable of delivering this in your environment. Capturing every interaction, tagging and linking recordings with operational and transactional data, and empowering your team with the right tools to be effective.
Integrating Into Your Environment
We integrate our solution into your environment whether that be as a cloud-based deployment or as part of your on-premises infrastructure. Our rich set of APIs enable us to quickly integrate to your communication platforms and to capture key meta-data from your operational systems, trading platforms of command and control system.
Tailoring to How You Work
By fully understand how you work and what you want to achieve, our team is able to tailor our solutions to your specific requirements. We capture what is key for you, we provide dashboards that show what your people need to see, and configure our interaction analytics to drill down on the trends and insights you are looking to uncover.
OUR SOLUTIONS
- Solution Design
- Integration to Communication Platforms
- Integration to Operational Systems
- Customised Reports, Dashboard, Alerts & Workflows
- Tailored Analytics delivering Your Insights
OUR SOLUTIONS
- Solution Design
- Integration to Communication Platforms
- Integration to Operational Systems
- Customised Reports, Dashboard, Alerts & Workflows
- Tailored Analytics delivering Your Insights
The Benefits of a Liquid Voice Deployment
By leverage the expertise and experience of the Liquid Voice team in deploying a solution to capture and analyse your interactions, you gain significant benefit.
Reduce Implementation Cost – the way our solutions have been architected enables them to be deployed quickly and with many standard APIs into a wide range of communication platforms we are able to significantly reduce integration costs.
Reduce Project Risk – by following a proven methodology and leverage standard components rather than bespoke development, we are able to reduce project risk, expedite delivery and avoid operational disruption.
Increase User Adoption – through focusing on what is important for your end-users, we deliver a solution that is not only intuitive to use but is tailored to their specific needs. This significantly reduces training time and improves user adoption.
Let’s Discuss How We Can Help
To understand how we would approach your project and deliver on your specific needs, why not speak to one of our team. They can walk you through similar projects we have successfully completed and explain how we would work with you.
Simply complete the form and one of our team will reach out to you.
