Continually Managing & Optimising Your Solution
For many of our customers their interaction capture and analytics is business critical and as such require a solution that is always available. Our technology is built to be resilient and to provide the high-availability that our customers need.
This is backed-up with a 24×7 support service to ensure if you need help the relevant expertise is always available and we complement this with a range of managed services to help you proactively manage and optimise your Liquid Voice solution
Support & Managed Services
Our team focuses on providing you with the in-life services that you need, whether that be our highly responsive support service or proactive reviews and optimisation.
24×7 Support
Our help desk is manned 24×7 to ensure that whenever you need our help, the appropriate specialist is available to help you. Whether this is to respond to a specific issue or to help you to make configuration changes or to further tailor your solution to your specific needs.
Regular Health Checks
We help our customers to continually optimise their solution to meet the needs of their operation. Our regular health checks go beyond the technical aspects of the solution and reviews how you are maximising dashboards, workflows and utilising our feature rich analytics to its full potential.
Full Managed Service
For those organisations that wish us to take care of the management of their Liquid Voice solution we are happy to help. We provide a flexible range of managed services tailored to your specific needs including system housekeeping, user management and pro-active optimisation.
BENEFITS:
- 24×7 Helpdesk
- Pro-active Monitoring
- Regular Health Checks
- Full Managed Service
BENEFITS:
- 24×7 Helpdesk
- Pro-active Monitoring
- Regular Health Checks
- Full Managed Service
The Value of our Support
With Liquid Voice you not only get a highly resilient solution, but the value of a true partner that continually helps you to optimise your interaction capture and analytics solution.
High Availability – through built in resilience, proactive monitoring and highly responsive support services that ensure that you can depend on the availability of your solution.
Operational Alignment – by continually working with you to understand your changing operational needs and ensuring that your solution adapts to these to deliver what is important for you.
Scalability & Flexibility – by ensuring that your solution can quickly scale to meet operational needs and can adapt to any changes in your environment such as a new telephony platform, changes to operational systems or other communication platforms.
Let’s discuss your needs
We are more than happy to discuss your specific needs and share our options for providing ongoing support and managed services to your organisation.
Simply complete the form and one of our team will reach out to you.
