The Liquid Voice SPOG Dashboard

A perennial problem for contact centre managers is gaining a true understanding of what’s happening across their customer
channels. This challenge has only increased thanks to the advent of remote working and a plethora of new contact channels,
such as social media and live chat. Liquid Voice addresses this issue head on: by bringing together recordings and data from all
your text, audio and even video communications channels, undreport on all your customer interactions individually or collectively.
er one pane of glass, it enables you to easily replay, analyse and
Read how the dashboard:

  • Enables easy search and retrieval of any customer interaction regardless of age, format or platform
  • Consolidates all interactions and supporting data into a single “source of truth”
  • Enables deep analysis of immediate issues as well as long-term operational trends