Our Technology Partners
A fundamental part of the value we offer our customers is being able to seamlessly connect into their existing environment. We work with a broad range of communication platform vendors and have over a hundred standard connectors into these platforms.
For our public safety customers we connect into command and control systems, their radio communications and can capture video from both CCTV and body-cams. For financial trading we connect into a broad range of dealing room systems as well as being able to capture interactions and news feeds across a broad range of platforms. And for contact centres we combine a comprehensive range of connectors into omni-channel platforms as well as the ability to integrate into the leading CRM solutions.
Some Of Our Key Technology Partners:
Avaya is one of the world’s leading providers of enterprise telephony and contact centre solutions. As an Avaya Dev Connect partner we maintain integrations to the full range of Avaya PBX and Contact Centre platforms including both their latest technology and earlier solutions still in use across many of our customers.
Many of our customers utilise Cisco based solutions for collaboration and contact centre and as such we work closely with Cisco to maintain a full range of connectors into both their premises based and cloud-based solutions.
Microsoft is a key environment for many of our customers and as such we have built a range of connectors into both Microsoft desktop environments and into the Teams collaboration environment.
Mitel are a leading worldwide provider of contact centre and telephony solutions and are utilised by many of our customers. We have a strong partnership with Mitel and maintain a broad range of connectors into their premises and cloud-based platforms.
As one of the leading UCaaS and CCaaS providers we have a strong relationship with RingCentral offering our full range of interaction capture and analytics seamlessly connected into their cloud-based solutions.
Speakerbus provide mission critical communication solutions for use within both Financial Trading and Public Safety. We work closely with Speakerbus to seamlessly connect our solutions into their communication environment to capture every interaction.
Speechmatics is a leading innovator of speech-based technologies including natural language processing. Our strategic partnership with Speechmatics enables us to leverage their market leading technologies in this area to enhance and differentiate our solutions.
Zetron are a market-leading provider of interoperable, end-to-end command and control solutions utilised by the emergency services, public safety, transportation and utilities. Our partnership with Zetron enables us to seamlessly integrate Liquid Voice Interaction Capture and Analytics into these environments to record every data feed associated with an incident.