There is a significant opportunity for Social Housing organisations to transform how they engage and serve their tenants.
This 40-minute webinar will cover:
• The unique challenges faced by Social Housing organisations and the opportunity to transform customer engagement.
• How a cloud delivered contact centre and UC solution can make a housing organisation more accessible to tenants and accelerate channel shift.
• How interaction recording enables organisations to understand the needs, preferences and satisfaction of citizens and help to drive continual improvement.
• How the combination of cloud communications, interaction recording and analytics can help drive efficiency across the organisation.
At 10am, Thursday 17th of June
Chris Berry, Managing Director, Liquid Voice
Mark Finnigan, Senior Account Executive, RingCentral