Transforming Customer Engagement

Webinar Recording

There is a significant opportunity for Social Housing organisations to transform how they engage and serve their tenants.

This 40-minute webinar covers:

• The unique challenges faced by Social Housing organisations and the opportunity to transform customer engagement.
• How a cloud delivered contact centre and UC solution can make a housing organisation more accessible to tenants and accelerate channel shift.
• How interaction recording enables organisations to understand the needs, preferences and satisfaction of citizens and help to drive continual improvement.
• How the combination of cloud communications, interaction recording and analytics can help drive efficiency across the organisation.

Co-hosted by

Join presenters:
Chris Berry, Managing Director, Liquid Voice
Mark Finnigan, Senior Account Executive, RingCentral