Our mission
To help organisations capture, govern and use important communications, so they can understand what happened, act with confidence and improve what happens next.
Trusted technology for communications that matter
Liquid Voice provides recording, retention and interaction intelligence solutions across regulated, critical and customer-facing environments, helping teams capture, retain, retrieve and review interactions in a secure, auditable and usable way.
Who we are
Founded in 2004, Liquid Voice has grown into a trusted specialist in interaction capture, retention and analysis.
Our platform is used globally by organisations that need communications to be dependable, governable and usable — not just stored. Over two decades, we have built deep expertise across industries where conversations must stand up to scrutiny and support better decision making.
We work with customers in financial services, public safety, critical infrastructure, government, healthcare, telecoms, and large contact centre operations – supporting everything from daily operational oversight to post‑incident investigation and long‑term compliance programmes.
What guides us
Liquid Voice is built for environments where accuracy, control and accountability matter most. Everything we do is guided by a simple mission and vision.
Our vision
To be the trusted platform for governing important communications as AI reshapes how organisations work, make decisions and remain accountable.
What sets us apart
We support organisations operating across multiple regions and complex communications estates.
Trust and defensibility
Liquid Voice helps organisations maintain records they can rely on — secure, accurate, auditable, and retrievable when they’re needed most.
Operational resilience
Liquid Voice is built to be relied on. We design for continuity, reliability and disciplined engineering, supporting environments where communications must keep working under pressure.
Usable evidence and insight
Recorded interactions are not just something to retain. Liquid Voice helps organisations review, verify and learn from communications, turning conversations into usable evidence and practical insight.
Measured improvement
Where performance or efficiency gains matter, we focus on improvements that are practical, clearly defined and supported by evidence — not headline claims or inflated promises.
The Liquid Voice leadership team
Liquid Voice is led by a team with deep experience across product engineering, contact centre, operations, compliance, customer delivery and platform strategy.
Together, we shape a business focused on trust, resilience and measurable customer value — combining technical depth with an understanding of how communications are used and reviewed in the real world.
Chris Burden
Chief Executive Officer
Chris joined Liquid Voice in September 2020 to help transform our operations, understand the challenges and opportunities faced by our customers, and, together with the Executive board, drive the future growth of our business.
Andrew Barrett
Chief Technology Officer
Andy left school at 16 to forge his path in the tech industry, quickly establishing himself through both professional certifications and hands-on experience. He transitioned from a system engineer to a developer and consultant specialising in computer telephony, before co-founding Liquid Voice in 2004 alongside Chris Berry.
Chris Berry
Chief Strategy Officer
Co-Founder, Chris has been with Liquid Voice since its inception in 2004. A hands-on guy with his entire professional career spent in contact centre and software, Chris brings a great wealth of practical and strategic experience to the business.
Will Hopkins
Chief Revenue Officer
Will is a truly people-focused professional with over 30 years’ experience in regulated markets across the Americas, EMEA and APAC. Responsible for setting and executing commercial strategies across a number of start-ups and enterprise businesses, Will has built and led high-performance sales functions in the voice recording market for multiple decades.
Helen Rogers
Chief Operations Officer
Helen joined Liquid Voice with over 20 years’ experience in full product life-cycle management, product strategy, software development, product marketing, operations, and sales strategy across a variety of disciplines and geographies. She continues to be well-placed to drive business growth with innovative solutions for the evolving needs of our customers and prospects.
The Liquid Voice department heads
Collectively our team’s goal is to focus on delivering the best possible solutions and services to our customers that help them address the challenges they have and achieve the outcomes they desire.
John Wilson
Head of Development
John Burton
Operations Manager (UK)
Sean Tracy
Operations Manager (NZ)
Nikki Birkinshaw
Finance Manager
Accreditations and assurance
Liquid Voice maintains recognised standards and internal controls for security, quality and assurance.
Our platform and delivery practices are designed to support organisations with strict governance, privacy and regulatory requirements, while allowing flexibility over deployment models, data residency and operational controls.
Our milestones
Explore the annual overviews of our growth and expansion.
![Featured image for Another Year of Innovation at Liquid Voice [2025 Highlights]](https://www.liquidvoice.com/wp-content/uploads/Another-Year-of-Innovation-at-Liquid-Voice-2025-Highlights-400x400.jpg)
Global
Another Year of Innovation at Liquid Voice [2025 Highlights]
CEO, Chris Burden, walks through Liquid Voice's continued momentum in 2025, solidifying the company's position…
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![Featured image for A Year of Global Expansion and Innovation at Liquid Voice [2024]](https://www.liquidvoice.com/wp-content/uploads/A-Year-of-Global-Expansion-and-Innovation-at-Liquid-Voice-2024-1-400x400.jpg)
Opinion
A Year of Global Expansion and Innovation at Liquid Voice [2024]
Liquid Voice continues its trajectory of growth, solidifying its position as a leader in the…
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![Featured image for Liquid Voice achieves another record year [2023]](https://www.liquidvoice.com/wp-content/uploads/Liquid-Voice-achieves-another-record-year-2023-400x250.jpg)
Global
Liquid Voice achieves another record year [2023]
After three years of continued growth and success, Liquid Voice has again achieved a record-breaking…
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See what makes Liquid Voice different
Learn how Liquid Voice helps organisations capture, retain and use communications with greater confidence across regulated, critical and customer‑facing environments.
Liquid Voice specialises in interaction capture, recording, archiving, analytics and communication governance. Its focus is on helping organisations understand, secure and evidence communications across complex operational environments.