Resources

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White Paper: “Enhancing Customer Satisfaction (CSAT) with Advanced Interaction Analytics”

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Empowering Compassionate Support for Vulnerable Customers with Data and Insight

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Integrate Compliant Call Recording into Microsoft Teams with Liquid Voice

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Liquid Voice Policy-based Recording For Microsoft Teams Calls & Meetings

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How the Liquid Voice Solution Reduces Your Carbon Footprint

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Liquid Voice’s Single Pane of Glass Dashboard

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Best Practise Guide for Securing Legacy Data

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Enabling Exceptional, Consistent & Compliant Customer Experiences

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Ardonagh Group case study: Cost reduction and unified platform success

“Liquid Voice were an excellent supplier to work with. They provided us with their proposed solution meeting our requirements quickly and efficiently. They were very responsive to all requests and actions."

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How to better manage your legacy recordings

We help you to consolidate legacy recordings into a unified repository, providing you with a single pane of glass onto them while also ensuring that sensitive data is redacted, and potential toxic data is remediated.

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Meet Liquid Voice – The Future of Interaction Analytics

Understand more about what Liquid Voice do, and why we do it!

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Why supporting vulnerable customers matters

A guide to the ways call recording can benefit both call centre agents and vulnerable customers

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Liquid Voice Guide to Contact Centre Compliance

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eBook: Not all call recording solutions are equal

Providing clear visibility across all customer channels

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Liquid Voice Single Pane of Glass Dashboard

Providing clear visibility across all customer channels

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Guide to Recording, Incident Reconstruction & Analytics for Emergency Services

Learn how recording and analytics are transforming incident response & investigation.

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Guide to Recording, Incident Reconstruction & Analytics for Rail Operators

When an incident occurs, your team needs to be able to see and capture the full picture. Liquid Voice enables you to have a single platform that can take feeds from every communication channel and information source, and chain these together in real time.

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Addressing the Challenges of Call Recording in the Cloud

On Thursday 3rd March, LiquidVoice and our Partners, RingCentral hosted an insightful webinar exploring how to overcome the challenges of call recording in cloud-based telephony.

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How we help NOW NZ to offer differentiated call recording

NOW NZ was looking for a best-in-class recording solution that would offer far more than the basic capabilities inherent in the telephony platform. They found it in Liquid Voice.

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Policy-Based Recording For Microsoft Teams Calls & Meetings

Liquid Voice Policy-based recording for Microsoft Teams calls & Meetings - In this solution overview, we outline how our solution aligns to Microsoft Teams and the integration points into this platform.

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How we helped Avanti implement compliant interaction recording

For Avanti, Liquid Voice’s analytics capabilities present significant opportunities to gain valuable insights into the interactions they are having with both end-customer and their channel partners.

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Leveraging Interaction Recording And Analytics With Microsoft Teams

Explore the options available to you for capturing, retaining and analysing voice and video calls within Microsoft Teams and the value delivered to your organisation by consolidating all interactions within a single repository.

Helping Imagine Cruising deliver the very best customer experience

Read how we're helping Imagine Cruising by leveraging speech transcription and interaction analytics, enabling them to gain a holistic perspective on customer experience and identify key trends in customer behaviour to focus marketing on areas of opportunity.

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Enabling Exceptional, Consistent & Compliant Customer Experiences

If you are a contact centre that provides critical services to your customers, or operate in a highly regulated industry, your challenge is how you deliver exceptional customer experiences while ensuring that each interaction is consistent, ethical and compliant.

Helping Public Safety teams to deliver Effective Incident Response through Interaction Analytics

In this best practice guide we look to address the challenges and opportunities in recording, categorising and analysing calls, radio transmissions and other data to deliver continuous operational improvement, and reliable evidence.

Interaction Capture and Analytics in Education & the Public Sector

Interaction capture, transcription and interaction analytics are opening up a world of opportunity across education and the private sector, reducing time spent note-taking and creating valuable referenceable data.

This guide explores what is possible and the value it is delivering across all areas of the public sector.

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Securing Legacy Data And Ensuring Compliance

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Ensuring Compliant And Ethical Trading In Capital & Financial Markets

How do you ensure that the business you do now is ethical, compliant and follows best practice without increasing the burden you place on traders and administrative teams?

It's challenges like these that we look to address in this best practice guide.