Resources

A guide to the ways call recording can benefit both call centre agents and vulnerable customers

Providing clear visibility across all customer channels

Providing clear visibility across all customer channels

Learn how recording and analytics are transforming incident response & investigation.

As the Social Housing Sector looks to embrace digitalisation to drive greater efficiencies, Liquid Voice is leading organisations to smarter engagement through omni-channel contact.

Read how we're helping organisations to explore 'Cloud Era' communication challenges and redefine their requirements of enterprise and contact centre recording and analytics.

When an incident occurs, your team needs to be able to see and capture the full picture. Liquid Voice enables you to have a single platform that can take feeds from every communication channel and information source, and chain these together in real time.

On Thursday 3rd March, LiquidVoice and our Partners, RingCentral hosted an insightful webinar exploring how to overcome the challenges of call recording in cloud-based telephony.

Explore how we help one of the UK's biggest security advisors record calls to their contact centre and present and enhance audio feeds from lone workers in the field.

NOW NZ was looking for a best-in-class recording solution that would offer far more than the basic capabilities inherent in the telephony platform. They found it in Liquid Voice.

Liquid Voice Policy-based recording for Microsoft Teams calls & Meetings - In this solution overview, we outline how our solution aligns to Microsoft Teams and the integration points into this platform.

For Avanti, Liquid Voice’s analytics capabilities present significant opportunities to gain valuable insights into the interactions they are having with both end-customer and their channel partners.

Explore the options available to you for capturing, retaining and analysing voice and video calls within Microsoft Teams and the value delivered to your organisation by consolidating all interactions within a single repository.

Read how we're helping Imagine Cruising by leveraging speech transcription and interaction analytics, enabling them to gain a holistic perspective on customer experience and identify key trends in customer behaviour to focus marketing on areas of opportunity.

If you are a contact centre that provides critical services to your customers, or operate in a highly regulated industry, your challenge is how you deliver exceptional customer experiences while ensuring that each interaction is consistent, ethical and compliant.

In this best practice guide we look to address the challenges and opportunities in recording, categorising and analysing calls, radio transmissions and other data to deliver continuous operational improvement, and reliable evidence.

Interaction capture, transcription and interaction analytics are opening up a world of opportunity across education and the private sector, reducing time spent notetaking and creating valuable referenceable data

This guide explores what is possible and the value it is delivering across all areas of the public sector.

How do you ensure that the business you do now is ethical, compliant and follows best practice without increasing the burden you place on traders and administrative teams?

It's challenges like these that we look to address in this best practice guide.