A perennial problem for contact centre managers is gaining a true understanding of what’s happening across their customer channels.
This challenge has only increased thanks to the advent of remote working and a plethora of new contact channels, such as social media and live chat.
Liquid Voice addresses this issue head on: by bringing together recordings and data from all your text, audio and even video communications channels, undreport on all your customer interactions individually or collectively.
Read how the dashboard:
- Enables easy search and retrieval of any customer interaction regardless of age, format or platform
- Consolidates all interactions and supporting data into a single “source of truth”
- Enables deep analysis of immediate issues as well as long-term operational trends
