In the AI era, customer experience is key. The difference between bot communications and human communications is stark. But what if we combine the two? Introducing, AILSA – the new AI-powered interaction analytics assistant from Liquid Voice. Designed to empower agents and enhance CX through intelligent interaction analytics, it’s our most exciting development yet.
Hold on to your headsets…
- Our transcription technology is more accurate than a human.
- Automatic agent stress ratings so managers can receive an email alert when agents are particularly in need of help.
- Direct integration with most BI tools like Tableau and PowerBI, so you can visualise your interaction data easily.
- Our new integration with OpenAI allows you to instantly summarise the interaction or ask a custom question and get an instant insight.
- Nearabout real-time transcription means that you can see an interaction summary and sentiment rating the moment the call is over.
- Save 25% of your call handlers’ time.
FEATURES INCLUDE:
- Automated Summaries & Sentiment
- Intelligent Interaction Analytics
- Next-Gen Data Visualisation
- Accurate Voice Transcription
FEATURES INCLUDE:
- Automated Summaries & Sentiment
- Intelligent Interaction Analytics
- Next-Gen Data Visualisation
- Accurate Voice Transcription
Contact Centre Managers
Understand contact centre performance as a whole and on an individual-agent basis with interaction analytics.
- BI Dashboard
- Automated Insights
- Cross-Department Analytics
Quality
Managers
Check agent quality automatically and rapidly identify knowledge gaps and training opportunities.
- Agent Performance Dashboard
- Trend Analysis
- Vulnerability Detection
Contact Centre
Agents
Speed up call summary and sentiment admin with real-time transcription and instant bespoke insights.
- Automated Summaries & Sentiment
- Real-Time Transcription
- Historic Contextual Data
Compliance
Managers
Automate compliance monitoring and identify flaws in agent processes with interaction analytics.
- Data Encryption
- Automated Interaction Monitoring
- Behaviour Trend Analysis
Are you ready to save 25% of your call-handling time while improving interaction intelligence?
Want to find out more about AILSA?
Simply complete the form to let us know you are interested in hearing more, and one of our experts will reach out to you to book in a demo.
