UCaas & CCaaS
Through our strategic partnership with RingCentral, we offer our customers a comprehensive range of Voice, Video and Unified Communications solutions delivered from the cloud as-a-Service.
Through Unified Communications as-a-Service (UCaaS), we enable you to smartly empower your people to interact and collaborate more effectively. Through Contact Centre as-a-Service (CCaaS), we enable you to deliver a highly responsive and effective service to your customers.
Cloud Unified Communications (UCaaS)
In partnership with RingCentral, we are able to provide you with the market-leading Unified Communication solution delivered from the cloud as-a-service.
Our feature-rich solution empowers your people with Voice, Video and Messaging delivered to them on any device in any location. It enables teams to collaborate more effectively through presence, instant messaging, persistent file sharing and high-quality video conferencing.
Using a highly resilient cloud-telephony platform, we are able to provide a scalable and flexible voice platform to support both internal and external communications. We allow you to smartly route calls across your organisation, to leverage voice menus to better serve your customers and we empower your people with feature-rich telephony embedded into their desktop environment.
Check out the Liquid Voice app on the RingCentral app store
KEY FEATURES:
- Cloud Telephony
- Video Collaboration
- Presence
- Messaging
- Content Sharing
KEY FEATURES:
- Cloud Telephony
- Video Collaboration
- Presence
- Messaging
- Content Sharing
Cloud Contact Centre CCaaS
We enable our customers to deliver the experience that their customers deserve through a feature-rich cloud contact centre solution.
Our feature-rich CCaaS solution, powered by RingCentral, allows you to offer a true omni-channel service to your customers enabling them to contact you by telephone, SMS, email and chat. Through intelligent routing, you are able to direct each contact through to the most appropriate agent available, reducing wait times, increasing first contact resolutions and significantly improving the customer experience.
We enable you to drive efficiency across your contact centre through workforce management that aligns resources with demand, seamlessly integrating your contact centre technology into the agent desktop environment and provide your managers and supervisors with the reports, dashboards and insights they need to effectively manage your operation.
KEY FEATURES:
- Intelligent Contact Routing
- Omni-Channel Support
- Smart Self-Service
- Workforce Management
- CRM Integration
- Comprehensive Reporting
KEY FEATURES:
- Intelligent Contact Routing
- Omni-Channel Support
- Smart Self-Service
- Workforce Management
- CRM Integration
- Comprehensive Reporting
Let’s Talk
With deep-rooted expertise in both Unified Communications and Contact Centre, we are ideally placed to help you maximise the benefits of UCaaS and CCaaS.
We would be more than happy to connect you with one of our team to explain what is possible and share how we have helped similar operations to yours.
Simply complete the form and one of our team will reach out to you.
