Blog

The Importance of Call Recording In Helping Contact Centres Through The Pandemic and Into The New World

For contact centres 2020 has certainly been a challenging time. As the pandemic took hold, many organisations were forced to transition agents to home working and as we continue to operate in uncertain times, contact…

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The Importance of Call Recording In Helping Contact Centres Through The Pandemic and Into The New World

For contact centres 2020 has certainly been a challenging time. As the pandemic took hold, many organisations were forced to transition agents to home working and as we continue to operate in uncertain times, contact…

Opinion
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Addressing the Risk Associated with Legacy Call Recordings

It is somewhat ironic that having recorded calls for many years for regulatory compliance, you now face a very real risk that these legacy recordings are non-compliant. Over recent years legislation regarding the capture, retention…

Opinion
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Benefits of Adopting Advanced Regulatory Compliance Analytics

Financial Markets organisations are under growing pressure, across a myriad of fronts. Subsequently, there are significant benefits and reasons for these organisations to be using analytics in today’s world of regulatory reform and big data.…

Opinion
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How to Understand and Identify Vulnerable Customers in a Contact Centre

For any organization, understanding and identifying vulnerable customers in a contact centre can be crucial for customer retention, preventing any risk of damage to these customers or the organization’s own reputation. However, customer vulnerability can…

Opinion
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The Power of Analytics

There are lots of reasons for businesses to be using analytics in today’s world of big data. Here at Liquid Voice we like to break it down into four simple words: Remediate Enhance Innovate, and …

Opinion
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Liquid Voice gains British APCO Membership

Liquid Voice has announced they have gained British APCO Membership. Liquid Voice is a leading provider of interaction recording, transcription and analytics solutions to the Public Safety, Financial Services and Contact Centre industries. Capable of…

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Sigma Voice Solutions Ltd Accredited As Gold Partner In Liquid Voice’s New Reseller Programme

LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Sigma Voice Solutions, a leading supplier of business communications solutions, has attained Gold…

Opinion
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Metelco Accredited Partner In Liquid Voice’s New Resellers Programme

LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Metelco (Middle East Telecoms Company), a leading supplier of business communications solutions across…

Opinion
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Real-Time Analytics For Contact Centres

Liquid Voice has announced the immediate availability of Real-Time Analytics which provides instant insight on interactions as they happen and delivers significant benefits in a wide range of contact centre and compliance applications. According to…

Opinion
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Liquid Voice announces new advanced Voice Analytics

Liquid Voice has announced the immediate availability of Liquid Analytics. This new contact centre tool includes the latest generation transcription engine, developed by Speechmatics in partnership with the University of Cambridge, and uses deep neural…

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Support (UK) is our latest accredited Silver Partner

Support (UK), a leading supplier of business communications solutions, has achieved Silver accreditation status in Liquid Voice’s new Business Partner Programme. This accreditation recognises the company’s specific contact centre product and application expertise as well…

Opinion
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New Payment IVR solution makes PCI compliance easier for contact centres

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Payment IVR solution. This innovative new solution will enable organisations taking personal information and payment…

Opinion
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