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Liquid Voice Unveils AILSA, the AI-Powered Analytics Assistant Driving Efficiency and Intelligence

The realm of customer service is about to experience a paradigm shift with the advent of Liquid Voice’s AILSA, a virtual personal assistant designed to elevate the contact centre agent experience and analytical capabilities. In…

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Liquid Voice Unveils AILSA, the AI-Powered Analytics Assistant Driving Efficiency and Intelligence

The realm of customer service is about to experience a paradigm shift with the advent of Liquid Voice’s AILSA, a virtual personal assistant designed to elevate the contact centre agent experience and analytical capabilities. In…

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AI will make or break contact centres in 2024

Conversational AI and Virtual Assistant technology is predicted to drive a remarkable 24% growth forecast in contact centres for 2024. – Contact-centres.com   In the fast-paced world of customer service, Artificial Intelligence (AI) is not…

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Liquid Voice achieves another record year [2023]

After three years of continued growth and success, Liquid Voice has again achieved a record-breaking year in 2023. Our most significant achievement is over 99% growth in our SaaS revenue over the last 12 months.…

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Solve 2024 Legacy Data Issues: Legal Safety, Cost Savings & Clean-up

Humans naturally shy away from problems. Our instinct is to avoid tasks that seem overwhelming. We put-off, procrastinate, and avoid the inconvenient. The word “procrastination” is derived from the Latin verb “procrastinare” which literally means…

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RingCentral and Liquid Voice: Revolutionising Interaction Analytics

For some time now, data has been viewed as one of the most precious commodities around and, increasingly, it is the defining factor in business strategy and decision-making around customer communications. As organisations strive to…

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What Contact Centres Really Want in 2024

From human agents to AI chatbots, contact centres are a customer lifeline. They’re the first port of call for feedback, complaints, information and assistance. But with the number of customer interactions at an all-time high,…

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2024’s Top 6 Proven Contact Centre Service Strategies

In today’s competitive business landscape, exceptional customer service has become a critical differentiator for organisations, and one of the most impactful factors for profitability. In fact, a McKinsey & Co. report from Q1 2023 showed…

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Omnichannel Customer Interactions: Best Practice & Tips

The success of a business no longer depends on just the quality of its products. Customer experience (CX) is now a key factor. Without changing the product itself, you can improve satisfaction and retention. To…

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Why Retaining Legacy Data is Crucial for Finance

In the rapidly evolving realm of financial services, companies face numerous challenges, including regulatory compliance, cybersecurity, and the imperative for innovation. In this article, we explore the reasons why it’s crucial for you, as a…

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Unlocking the Power of Voice and Video Transcription

In today’s fast-paced corporate world, the sheer volume of audio and video content being generated is overwhelming. How many times have you been in a meeting on Zoom or MS Teams, and the host says…

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Our Continued Commitment to Quality and Security is Official

We are pleased to announce that we are both ISO 9001:2015 and ISO/IEC 27001:2013 certified. These international accreditations are important to us as a growing business. We are ethical and responsible, seeking to “do the…

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Analytics Drive Quality in Your Contact Centre

A robust quality assurance (QA) program can reveal extraordinary benefits for any client-facing organisation, especially call or contact centres. The true impact of a QA process reaches far beyond the confines of the agents and…

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