Liquid Voice has made a key appointment to its global leadership team, this is aimed at accelerating the company’s ambition to be the leading provider of secure, real-time data capture and analysis capabilities for customers…
Read moreLiquid Voice has made a key appointment to its global leadership team, this is aimed at accelerating the company’s ambition to be the leading provider of secure, real-time data capture and analysis capabilities for customers…
In an era where data is a critical asset, call recording has become a common practice for businesses aiming to improve service quality, ensure compliance, and safeguard against disputes. However, recording conversations comes with a…
Written by Chris Burden, CEO Telephony providers are increasingly gatekeeping companies’ interaction data and recordings. This practice involves restricting access to crucial data unless businesses comply with expensive maintenance contracts or pay exorbitant fees for…
In the fast-paced world of call centres, where every second counts and customer satisfaction is paramount, the adoption of cutting-edge technologies is essential. One such technology that has revolutionised the industry is speech analytics. By…
In today’s competitive business landscape, understanding customer interactions is crucial for delivering exceptional service. Call recording has emerged as a vital tool for capturing these interactions, providing valuable insights into customer behaviour and agent performance.…
The current economic climate has severely impacted vulnerable customers. In essence, those who are considered vulnerable have become more vulnerable, and worse, more people are now considered vulnerable. This has directly impacted customer-facing teams with…
Effective communication and situational understanding stand as the cornerstones of swift and coordinated responses and operations for Public Safety organisations. From emergency services to transport operators and utilities, clear and precise communication is paramount for…
The realm of customer service is about to experience a paradigm shift with the advent of Liquid Voice’s AILSA, a virtual personal assistant designed to elevate the contact centre agent experience and analytical capabilities. In…
Conversational AI and Virtual Assistant technology is predicted to drive a remarkable 24% growth forecast in contact centres for 2024. – Contact-centres.com In the fast-paced world of customer service, Artificial Intelligence (AI) is not…
After three years of continued growth and success, Liquid Voice has again achieved a record-breaking year in 2023. Our most significant achievement is over 99% growth in our SaaS revenue over the last 12 months.…
For some time now, data has been viewed as one of the most precious commodities around and, increasingly, it is the defining factor in business strategy and decision-making around customer communications. As organisations strive to…
The success of a business is no longer dependent on simply the quality of the product. Now, experience is key. The perceived value of a product is enhanced, and positive reputational impact allow for businesses…
