Blog

Empowering Compassionate Support for Vulnerable Customers with Data and Insight

The current economic climate has severely impacted vulnerable customers. In essence, those who are considered vulnerable have become more vulnerable, and worse, more people are now considered vulnerable. This has directly impacted customer-facing teams with…

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Empowering Compassionate Support for Vulnerable Customers with Data and Insight

The current economic climate has severely impacted vulnerable customers. In essence, those who are considered vulnerable have become more vulnerable, and worse, more people are now considered vulnerable. This has directly impacted customer-facing teams with…

Opinion
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Piecing Together Incidents & Events for Public Safety Teams

Effective communication and situational understanding stand as the cornerstones of swift and coordinated responses and operations for Public Safety organisations. From emergency services to transport operators and utilities, clear and precise communication is paramount for…

AllOpinion
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Liquid Voice Unveils AILSA, the AI-Powered Analytics Assistant Driving Efficiency and Intelligence

The realm of customer service is about to experience a paradigm shift with the advent of Liquid Voice’s AILSA, a virtual personal assistant designed to elevate the contact centre agent experience and analytical capabilities. In…

AustraliaNewsNZUK
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AI will make or break contact centres in 2024

Conversational AI and Virtual Assistant technology is predicted to drive a remarkable 24% growth forecast in contact centres for 2024. – Contact-centres.com   In the fast-paced world of customer service, Artificial Intelligence (AI) is not…

Opinion
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Liquid Voice achieves another record year [2023]

After three years of continued growth and success, Liquid Voice has again achieved a record-breaking year in 2023. Our most significant achievement is over 99% growth in our SaaS revenue over the last 12 months.…

AllNews
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RingCentral and Liquid Voice: Revolutionising Interaction Analytics

For some time now, data has been viewed as one of the most precious commodities around and, increasingly, it is the defining factor in business strategy and decision-making around customer communications. As organisations strive to…

AllNews
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How AI will empower customer service in 2023

The success of a business is no longer dependent on simply the quality of the product. Now, experience is key. The perceived value of a product is enhanced, and positive reputational impact allow for businesses…

Opinion
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How will ChatGPT empower contact centre agents in 2023?

As we move into 2023, technology continues to play a vital role in shaping the future of customer service. Chatbots and AI-powered conversational interfaces have already made their mark, revolutionising the way that businesses interact…

AllNewsOpinion
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Another Fantastic Year for Liquid Voice [2022]

After years of continuous success, Liquid Voice has had yet another brilliant year in 2022. The team are very much looking forward to the holiday season and eagerly await 2023, but in the meantime, I…

AllNewsOpinion
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Good Call or Bad Call? How do we support contact centre agents in the current climate?

You could argue that this is not a good time to be a contact centre agent. They are at the front line of the interaction between businesses and their customer base at a time when…

Opinion
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How can contact centres help vulnerable customers in 2022?

Times are hard for many members of the community right now:  with the cost of living increasing, public expenditure and services being cut, and the threat of recession looming, its often those least able to…

News
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How to reduce compliance cost and improve integrity

Reading the business press, it’s clear that the cost and breadth of regulatory compliance has increased dramatically in the last few years. And the costs aren’t just incurred in the implementation of new systems and…

NewsOpinion
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