SmartCitizen

Interaction Recording & Analytics for Government and the Public Sector

Interaction Recording for the Public Sector

We are helping organisations across the public sector, from central and local Government agencies, through to publicly owned transport and utilities, support their service users and improve customer experience.

We do this through real-time speech-to-text transcription, contextual analytics and mining of historic data to help them better understand the user experience, record important public meetings and courtroom events, and ensure the large quantities of personal data captured during interactions with the public are appropriately encrypted, tagged and maintained.

Local Government & Social Housing

We enable Local Government and Social Housing organisations to capture every interaction they are having with their citizens and tenants regardless of whether these be over voice, email, text or web-chat.

By creating a single pane of glass onto every conversation we help you to truly understand the end-to-end citizen experience. By applying smart interaction analytics we are able to identify key insights and trends to help you continually improve services and align them to the citizens you serve.

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Best Practice guide for public sector call recording)

Best Practice Guide: Leveraging Interaction Capture & Analytics in The Public Sector

Take a look at our Best Practice Guide highlighting how we are helping educational establishments to leverage speech-to-text technology to add value to students.

Enabling accessibility

Our ability to accurately transcribe voice to text in real-time is helping to transform the education sector. We are able to transcribe calls, teaching and information sessions  to assist hearing impaired users or those where English is not their first language.

Through the same process we are able to automatically generate comprehensive notes as well as multimedia recordings from a wide range of imputs. we can then categorise and store each recording in a secure, central database,  with contextual tags enabling it to be swiftly retrieved in future.

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Courtrooms and Interview Rooms

We provide both courtrooms and those managing interview rooms with a highly reliable and secure way to capture proceedings whether that be utilising voice, video or any form of media share.

Our ability to automate the process of accurately transcribing voice into text is helping court rooms to reduce the cost of manual transcription, and the fact that we are able to do this in real-time and deliver this to any device is helping the legal profession to gain access to the information they require faster.

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Healthcare

With more and more consultation with healthcare practitioners now being conducted over the phone or via video, we are helping providers to capture each and every interaction with patients.

The ability to transcribe these consultations or triage calls in real-time is not only reducing the burden on practitioners to write-up notes, but is enabling vital information to be categorised, securely stored and shared more effectively to deliver a connected health service.

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Let’s Talk About You

We are operating across many areas of the public sector including education, local government, court rooms, and healthcare.

We would be more than happy to share what is possible and how we can assist you in overcoming your key challenges and to maximise the capabilities of our interaction analytics technology.

Simply complete the form and one of our team will reach out to you.