About Liquid Voice

Smart Business Analytics

About Liquid Voice

Founded in 2004, Liquid Voice has grown to become one of the leading privately owned specialists in interaction capture and analytics with customers world-wide supported from our centres of excellence in the UK and New Zealand.

We are innovators and at the core of our solutions is a set of smart analytics capabilities that enables our customers to inspect, understand and analyse every interaction they are having with their customers.

By focusing on three distinct core sectors, financial trading, public safety and contact centres, we are able to address what is important for our customers and uniquely deliver on their desired outcomes whether that be compliant and ethical trading, highly effective incident management or exceptional customer experiences.

Our Vision

Our vision is to be the leading provider of secure real-time interaction capture and analysis for customers in regulated and operationally sensitive markets.

Our Mission

Our mission is to enable our customers to ensure operational compliance and increase effectiveness in their interactions between customers and staff through the provision of solutions and tools that are robust, flexible, and easy to implement and use

Our Culture

We take pride in what we do, are supportive of our team members and our customers and set out to go that extra mile.  We are ethical, environmentally conscious, and responsible, seeking to “do the right thing”.  That way we hope to build trust.

Innovation that Delivers on your Needs

Our value is in being able to innovate market-leading solutions and then through a range of sector-specific applications, address what is important for our customers and deliver the outcomes they desire.

Innovative Technology:
We are immensely proud of our track record of innovation. We have led the way in being able to capture voice, text and video-based interactions across virtually every platform. We now lead the way in interaction analytics enabling our customers to inspect every conversation and empower their people with the visibility and control to deliver compliant, ethical, customer experiences.

Outcome Driven:
As a company you will find we are outcome driven. We always start by asking you what you want to achieve and then apply all of our expertise and experience to ensure that these and many more positive outcomes are delivered.

Value of Experience:
By focusing on specific market segments, we have built up significant experience in these sectors. We have worked with organisations like yours; we understand your operational and legislative challenges and we recognise the critical factors that are important for you.

Service Focused:
For us exceptional customer service is about combining technical expertise with a company ethos that puts the customer first. We apply this to everything we do and this is proven by our fantastic customer base, many of which have partnered with Liquid Voice for many years.

WHAT DIFFERENTIATES LIQUID VOICE?

  • Innovative Technology
  • Outcome Driven
  • Value of Experience
  • Service Focused

WHAT DIFFERENTIATES LIQUID VOICE?

  • Innovative Technology
  • Outcome Driven
  • Value of Experience
  • Service Focused

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