Speech-to-Text
Whether you are capturing interactions over voice channels such as phone or radio, or through video, Liquid Voice enables you to accurately and in real-time transcribe these into text so that they can be shared, analysed and actioned.
We utilise the leading natural language processing technologies to automate listening to conversations and to transcribe every word spoken. We are able to do this accurately across many different languages, local dialects and leverage dictionaries of industry specific terminology.
Voice and Video Transcription
We leverage the latest Natural Language processing technology to accurately and in real-time transcribe the speech contained within both voice and video recordings. Our solution is language independent and is able to not only recognise and process different regional accents, but can also utilise specific dictionaries of terms utilised in your industry.
In its simplest form, our customers leverage this to be able to accurately tag recordings to improve the ability to search and replay. However, what it enables you to do is far-reaching. We leverage speech-to-text to allow you to analyse every interaction in real-time understanding the content, context and sentiment contained in every conversation and immediately spot areas of non-compliance, potential customer vulnerability or situations that need to be escalated.
Our ability to transcribe spoken words is helping educational establishments to caption presentations during lectures to assist hearing impaired students or those where English is not their first language, in court rooms to transcribe proceedings and significantly reduce the overhead of manual transcription and in public safety incident rooms to quickly capture key information and push this to those who need it.
KEY FEATURES:
- Speech to Text
- Video to Text
- Voice Transcription
- Natural Language Processing
KEY FEATURES:
- Speech to Text
- Video to Text
- Voice Transcription
- Natural Language Processing
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The Benefits of Speech-to-Text
The ability provided by Liquid Voice to transcribe voice-to-text both accurately and in real-time delivers significant benefits.
Reduce Manual Burden – Where a transcription is required, through automating this process, we are able to reduce the cost and manual burden of doing this while at the same time improve the accuracy of the transcription.
Unlock Insights – by taking the unstructured data of speech and accurately transcribing this into structured text we enable you to leverage analytics to drill down into every conversation to identify trends and unlock valuable insights.
Improve Recording Tagging – by being able to utilise the contents of each interaction to tag recordings significantly improving your capability to quickly find those interactions that relate to a particular customer, transaction or specific issue.
Want to understand more about Speech-to-Text?
If you want to understand more about the capability to transcribe voice to text and what is possible, we would be more than happy to connect you to one of our specialists.
We can share what is possible and how we have deployed this solution for other organisations similar to yours.
Simply complete the form and one of our team will reach out to you.
