Smart Interaction Capture & Analytics
Liquid Voice helps organisations capture, analyse, and replay every interaction they have with their customers and to create a single pane of glass onto current and historic recordings whether they be voice, video or text based.
We do this by enabling you to record every conversation across all your communication platforms. We are then able to accurately, and in real-time, transcribe voice and video into text and push this along with the recording to those who need it on any device.
By applying our Interaction Analytics technology, we can drill down into each conversation to understand the content, context and sentiment, delivering valuable insights and highlighting trends that would normally be missed.
Our solutions are helping those focused on public safety to respond to incidents more effectively by capturing, analysing, and sharing the complete picture of events. We are helping financial and capital market firms to reduce risk by managing compliance of trades in real-time, and we are helping contact centres to better understand their customers’ behaviours and preferences to deliver an exceptional experience.
EDUCATION & PUBLIC SECTOR
We help Local Government & Housing Organisations deliver exceptional service to their citizens and are transforming Education, Courtrooms and Healthcare with accurate real-time speech to text transcription solutions.
Why Liquid Voice?
At Liquid Voice, we see our value as simplifying the complex. Our collective experience of working across capital markets, public safety and contact centres enables us to quickly understand your operational challenges and work with you to clearly define your goals and desired outcomes.
Our smart interaction analytics platform enables you to capture every element of every conversation, trade or incident, providing you with the full perspective. We then provide you with the appropriate applications from our suite to address your specific needs, whether that be to monitor and track compliance, more effectively manage incidents or to mine captured data to identify trends and opportunities.