The role and complexity of your contact centre is evolving at a rapid pace: agents are not only more likely to be geographically dispersed, but also working across any number of channels, across voice, chat, email and more.
This can cause challenges when it comes to delivering consistency of service and ensuring all customer interactions are fully compliant with current regulation, however.
At Liquid Voice, we help organisations like yours understand what’s really happening across all your customer communications, capturing and analysing data ranging from call and live chat interactions through to body-worn camera footage and contextual data. This means you’re able to immediately identify problem areas as well as track longer term trends across historic data.
WHAT WE DO AND HOW WE DO IT
We work with organisations across sectors to ensure they provide consistently great service across customer channels, and ensure that service is fully compliant with internal and regulatory standards. We do this through:
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Why Liquid Voice?
At Liquid Voice, we see our value as simplifying the complex. With many years operational experience, we understand the operational challenges facing contact centres and control rooms across sectors. This knowledge has shaped our technology solutions to deliver the insights, structure and controls you need for your customer interactions.
Our smart interaction analytics platform enables you to capture every element of every conversation, trade or incident, providing you with the full perspective. We then provide you with the appropriate applications from our suite to address your specific needs, whether that be to monitor and track compliance, more effectively manage incidents or to mine captured data to identify trends and opportunities.
