If you are still depending on Red Box for recording and interaction capture, now is the moment to move to a future-proofed Red Box replacement.
Read moreDiscover call centre quality management to boost customer satisfaction, compliance and agent performance while supporting business growth with Liquid Voice.
Improve customer service with call quality monitoring best practices focused on consistency, fairness and agent development in every interaction.
In modern contact centres, quality assurance is no longer a ‘nice to have’, it’s a strategic necessity. Without structured call centre quality monitoring, organisations struggle to identify service gaps, coach agents effectively, or meet rising regulatory expectations.
Written by Chris Burden, CEO Telephony providers are increasingly gatekeeping companies’ interaction data and recordings. This practice involves restricting access to crucial data unless businesses comply with expensive maintenance contracts or pay exorbitant fees for…
Did you visit us at BAPCO 2025? We were housed in the AI Learning & Discussion area, where you might have seen our roundtable take place. Download our new whitepaper on how sentiment analysis, stress…
Liquid Voice continues its trajectory of growth, solidifying its position as a leader in the voice technology industry with double-digit YoY growth.
Through our interaction recording and analytics solutions for RingCentral, and our legacy interaction unification, we help enterprises monitor the quality of their customer interactions, stay compliant, and learn more through their data.
While Genesys Cloud limits retention of screen recordings to 1 year, Liquid Voice provides unlimited retention periods to meet your specific compliance needs.
Capturing and analysing interactions across various mediums is essential for improving communication and ensuring compliance. Interaction recording is a powerful tool that allows organisations to capture, store, and analyse conversations across multiple platforms, including…
Selecting the right interaction analytics provider is crucial for enhancing customer experience and improving operational efficiency. Interaction analytics helps businesses gain insights from customer interactions across various channels, including calls, chats, and emails. Here’s a…
Because data is such a critical asset, call recording has become a common practice for businesses aiming to improve service quality, ensure compliance, and safeguard against disputes. However, recording conversations comes with a set of…
Where every second counts and customer satisfaction is paramount, the adoption of cutting-edge technologies is essential. One such technology that has revolutionised the industry is speech analytics. By leveraging advanced algorithms and artificial intelligence, speech…
