Blog

Good Call or Bad Call? How do we support contact centre agents in the current climate?

You could argue that this is not a good time to be a contact centre agent. They are at the front line of the interaction between businesses and their customer base at a time when…

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How Interaction Recording & Analytics Is Helping Police, Fire & Ambulance Respond to & Investigate Incidents better

I recently had the pleasure of presenting at a UK IT Leaders virtual event with Chris Phillips, a renowned expert in the field of public safety and the Ex-Head of the National Counter Terrorism &…

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How Speech Transcription Is Changing Our World

It’s not too many years ago that speaking to a computer that understood your instruction was considered science fiction, however today this is something we take for granted. We speak our searches into Google, Alexa…

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Recording Calls & Interactions in a World of Clouds

The world of corporate communications has been changing significantly over the past decade with the emergence of VoIP and growing take-up of cloud telephony platforms. According to Frost & Sullivan, around a third of all…

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Liquid Voice Partners with RingCentral to Deliver Seamless Cloud Telephony Recording

We are pleased to share with you a key partnership that Liquid Voice has established with RingCentral to not only deliver our full range of Interaction Recording & Analytics solutions to those utilising RingCentral cloud…

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Policy-Based Call Recording in Microsoft Teams

Within Microsoft Teams end-users have the ability to record a call or a meeting by simply clicking on the record button. This is what Microsoft calls Convenience Recording, the ability for an end-user to instigate…

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Microsoft Teams Call Recording

Microsoft Teams Call Recording Microsoft Teams is rapidly becoming the collaboration platform of choice for many organisations both large and small. It not only enables internal teams to collaborate, but through its ability to seamlessly…

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How To Record Calls with Cloud Telephony

More and more organisations are making the switch to cloud telephony in the form of both UC as-a-Service (UCaaS) and Contact Centre as-a-Service (CCaaS). The 2020 Pandemic has been a key driving factor, with organisations…

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The Importance of Call Recording In Helping Contact Centres Through The Pandemic and Into The New World

For contact centres 2020 has certainly been a challenging time. As the pandemic took hold, many organisations were forced to transition agents to home working and as we continue to operate in uncertain times, contact…

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Benefits of Adopting Advanced Regulatory Compliance Analytics

Financial Markets organisations are under growing pressure, across a myriad of fronts. Subsequently, there are significant benefits and reasons for these organisations to be using analytics in today’s world of regulatory reform and big data.…

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How to Understand and Identify Vulnerable Customers in a Contact Centre

For any organization, understanding and identifying vulnerable customers in a contact centre can be crucial for customer retention, preventing any risk of damage to these customers or the organization’s own reputation. However, customer vulnerability can…

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The Power of Analytics

There are lots of reasons for businesses to be using analytics in today’s world of big data. Here at Liquid Voice we like to break it down into four simple words: Remediate Enhance Innovate, and …

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Liquid Voice gains British APCO Membership

Liquid Voice has announced they have gained British APCO Membership. Liquid Voice is a leading provider of interaction recording, transcription and analytics solutions to the Public Safety, Financial Services and Contact Centre industries. Capable of…

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