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Why full-service visibility is essential to your customer service standards

Trying to derive insight from your contact centre interactions is nothing new:  ever since agents have sat together in a room to make and take calls, people have been looking for ways to understand and…

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Liquid Voice Partners with RingCentral to Deliver Seamless Cloud Telephony Recording

We are pleased to share with you a key partnership that Liquid Voice has established with RingCentral to not only deliver our full range of Interaction Recording & Analytics solutions to those utilising RingCentral cloud…

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Policy-Based Call Recording in Microsoft Teams

Within Microsoft Teams end-users have the ability to record a call or a meeting by simply clicking on the record button. This is what Microsoft calls Convenience Recording, the ability for an end-user to instigate…

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Microsoft Teams Call Recording

Microsoft Teams Call Recording Microsoft Teams is rapidly becoming the collaboration platform of choice for many organisations both large and small. It not only enables internal teams to collaborate, but through its ability to seamlessly…

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How To Record Calls with Cloud Telephony

More and more organisations are making the switch to cloud telephony in the form of both UC as-a-Service (UCaaS) and Contact Centre as-a-Service (CCaaS). The 2020 Pandemic has been a key driving factor, with organisations…

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The Importance of Call Recording In Helping Contact Centres Through The Pandemic and Into The New World

For contact centres 2020 has certainly been a challenging time. As the pandemic took hold, many organisations were forced to transition agents to home working and as we continue to operate in uncertain times, contact…

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Benefits of Adopting Advanced Regulatory Compliance Analytics

Financial Markets organisations are under growing pressure, across a myriad of fronts. Subsequently, there are significant benefits and reasons for these organisations to be using analytics in today’s world of regulatory reform and big data.…

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How to Understand and Identify Vulnerable Customers in a Contact Centre

For any organization, understanding and identifying vulnerable customers in a contact centre can be crucial for customer retention, preventing any risk of damage to these customers or the organization’s own reputation. However, customer vulnerability can…

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The Power of Analytics

There are lots of reasons for businesses to be using analytics in today’s world of big data. Here at Liquid Voice we like to break it down into four simple words: Remediate Enhance Innovate, and …

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Liquid Voice gains British APCO Membership

Liquid Voice has announced they have gained British APCO Membership. Liquid Voice is a leading provider of interaction recording, transcription and analytics solutions to the Public Safety, Financial Services and Contact Centre industries. Capable of…

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Sigma Voice Solutions Ltd Accredited As Gold Partner In Liquid Voice’s New Reseller Programme

LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Sigma Voice Solutions, a leading supplier of business communications solutions, has attained Gold…

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Metelco Accredited Partner In Liquid Voice’s New Resellers Programme

LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Metelco (Middle East Telecoms Company), a leading supplier of business communications solutions across…

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Real-Time Analytics For Contact Centres

Liquid Voice has announced the immediate availability of Real-Time Analytics which provides instant insight on interactions as they happen and delivers significant benefits in a wide range of contact centre and compliance applications. According to…

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