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Policy-Based Call Recording in Microsoft Teams

Within Microsoft Teams end-users have the ability to record a call or a meeting by simply clicking on the record button. This is what Microsoft calls Convenience Recording, the ability for an end-user to instigate…

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Metelco Accredited Partner In Liquid Voice’s New Resellers Programme

LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Metelco (Middle East Telecoms Company), a leading supplier of business communications solutions across…

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Real-Time Analytics For Contact Centres

Liquid Voice has announced the immediate availability of Real-Time Analytics which provides instant insight on interactions as they happen and delivers significant benefits in a wide range of contact centre and compliance applications. According to…

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Liquid Voice announces new advanced Voice Analytics

Liquid Voice has announced the immediate availability of Liquid Analytics. This new contact centre tool includes the latest generation transcription engine, developed by Speechmatics in partnership with the University of Cambridge, and uses deep neural…

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Support (UK) is our latest accredited Silver Partner

Support (UK), a leading supplier of business communications solutions, has achieved Silver accreditation status in Liquid Voice’s new Business Partner Programme. This accreditation recognises the company’s specific contact centre product and application expertise as well…

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New Payment IVR solution makes PCI compliance easier for contact centres

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Payment IVR solution. This innovative new solution will enable organisations taking personal information and payment…

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Sean Gallen joins Liquid Voice NZ

Liquid Voice has announced the appointment of Sean Gallen as APAC Sales Manager. In this new role, he will be responsible for managing all sales activity and building the company’s reseller channels activity throughout the…

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New Channel Managers Appointed

Liquid Voice has announced the appointment of Matthew Hicks and Andrew Brunt as Channel Development Managers. In these new roles, they will be responsible for building the company’s EMEA reseller channels and providing the highest level…

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Mark Biggin joins project management team to meet increasing demand for Liquid Voice systems

Liquid Voice has announced the appointment of Mark Biggin as Project Manager. In this role, he will be managing the project office which is responsible for installations on behalf of the company’s reseller partners situated…

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Portsmouth City Council extends Liquid Voice platform across additional departments

Following the successful installation of a Liquid Voice interaction recording platform in 2014, Portsmouth City Council is extending the use of recording technology to a number of additional departments within the Civic Offices in Guildhall…

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Liquid Voice helps organisations comply with GDPR

Liquid Voice has announced the immediate availability of an innovative new solution that will help organisations to comply with GDPR which comes into effect in May 2018. It fully integrates into the Liquid Voice platform or…

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Did you read about Liquid Voice in the June issue of Comms Dealer?

Chris Berry, managing Director of Liquid Voice (UK) was interviewed in this month’s issue of Comms Dealer, one of the UK channel’s leading magazines.

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Liquid Voice Launches Next Generation Automated Speech Transcription Solution

Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of a new Automated Speech Transcription solution. Used in conjunction with Liquid Voice’s interaction recording and…

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