How we help NOW NZ to offer differentiated call recording
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As NOW NZ expanded their solution portfolio to offer cloud telephony to their business customers, they were looking to complement this with a recording, quality management and analytics solutions that would ensure they could meet the needs of the market.
With Liquid Voice they not only gained a robust and feature-rich recording solution, but a comprehensive suite of applications covering call tagging, screen recording, call transcription, quality management and analytics.
The fact that Liquid Voice was able to be deployed as a multi-tenanted solution in the NOW NZ cloud and seamlessly integrate with the Mitel platform was a major differentiator as it allowed them to provide a highly scalable and flexible solution to their customers.