Recording
Capture communications consistently and create a trusted record for intelligence extraction, compliance and long-term review.
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Capabilities of Liquid Voice
Liquid Voice brings together the core capabilities organisations need to capture, retain, review and use communications with greater confidence.
Find the capability that fits your needs
From dependable recording and secure archiving through to analysis, real-time assistance and operational oversight, explore the capabilities that underpin the Liquid Voice platform.
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Archiving
Retain communications securely and access them with confidence, whether for review, investigation, compliance or long‑term…
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Post-Call Analytics
Automatically turn interactions into structured summaries, consistent reviews and usable insight faster after they happen.
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Real-Time Assistance
In-the-moment guidance and procedure-backed prompts for agents on calls. Reduce handle time, streamline call flows,…
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Event Reconstruction
Bring related omnichannel communications together to understand what happened, when it happened, and how situations…
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Incident Awareness
Get a live view of incidents as communications arrive — grouping related activity, surfacing key…
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Secure Transactions
Enable secure payment handling across voice and digital channels while keeping interactions flowing and maintaining…
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Explore the full solutions
View the three core solutions – for contact centres, compliance and critical operations – that curate these capabilities for different operating environments.
The Liquid Voice system was designed to allow the level of control required to manage a complex organisational structure with all of the necessary separation to comply with our regulatory requirements.
See which Liquid Voice capability solves your challenge
Whether you are a regulated organisation, contact centre or critical operation, Liquid Voice helps you take a more confident approach to communications. See how you can better control your conversations today.
FAQs
Common questions from organisations exploring the Liquid Voice platform’s capabilities.
Liquid Voice capabilities are the core platform functions that support communication capture, retention, analysis and control. They include recording, archiving, secure transactions, real-time assistance, post-call automation, event reconstruction and operational oversight.