Secure call payments
Protect card details during live calls without exposing data to agents.
Protect sensitive payments
Enable secure payment handling across voice and digital channels while keeping interactions flowing naturally and maintaining clear, compliant records.
Secure handling for sensitive transaction moments
Secure Transactions helps organisations safely process payment interactions without exposing sensitive cardholder data to agents, systems or recordings.
It is designed for environments where handling payments securely is essential, but pausing recordings, interrupting conversations or increasing operational complexity creates friction, risk or inefficiency.
The capability
Built to secure payment interactions across channels
Prevent exposure of card data
Ensure sensitive payment details are never seen, heard or stored within agent environments or recordings.
Intercept DTMF and speech
Capture keypad tones or spoken data securely at the point of entry without interrupting the interaction.
Support IVR-based payments
Enable customers to complete transactions securely through automated flows without agent involvement.
Enable secure payment links
Send PCI‑compliant payment links across digital channels for flexible, customer‑driven payments.
Let Pause and Resume become optional
Avoid gaps in recordings by securing transactions without stopping or altering call capture.
Reduce PCI scope
Ring‑fence cardholder data to simplify compliance requirements and reduce ongoing audit overhead.
Key benefits
What Secure Transactions helps you achieve
Liquid Voice Secure Transactions helps organisations handle payments securely within live interactions, reducing risk and compliance burden while maintaining a smooth customer and user experience.
Stronger payment security
Protect sensitive cardholder data without exposing it to agents or internal systems.
Reduced compliance overhead
Limit PCI scope by separating payment data from your operational environment.
Uninterrupted interactions
Complete payments without pausing recordings or disrupting the conversation.
Flexible customer experience
Allow customers to choose how they complete transactions across voice and digital channels.
Where Secure Transactions adds value
Secure Transactions supports organisations that need to handle payments safely within customer, operational or regulated interactions.
Digital payment options
Provide secure payment links through SMS, email or messaging channels.
Self‑service transactions
Enable customers to complete payments via IVR without speaking to an advisor.
Compliance simplification
Reduce PCI scope and simplify ongoing audit and governance requirements.
Built for secure, practical payment handling
Liquid Voice Secure Transactions is designed to protect sensitive data without adding friction to operations or customer interactions.
Security without disruption
Handle payments securely without pausing recordings or breaking conversation flow.
Flexible payment methods
Support voice, IVR and digital payment journeys from a single capability.
Defined, controlled processing
Sensitive data is isolated from agent environments and operational systems.
Designed for usability
Simple, intuitive flows for both customers and agents without additional complexity.
The system was designed to allow the level of control required to comply with our regulatory requirements.
See how Liquid Voice supports reliable recording
Explore how stronger capture, clearer oversight and more dependable access can help your organisation get more value from recorded communications.
FAQs
See some of our most frequently asked questions about Secure Transactions and how it fits into the wider communications ecosystem.
Liquid Voice Secure Transactions helps organisations handle payments without exposing sensitive card details in the wider conversation or recording environment. It supports secure transaction flows while allowing agents to continue helping customers through the process.