Vendor-neutral
Reduce lock-in risk with a compliance system of record that stays independent of any single platform.
Liquid Voice for Compliance
A trusted single system of record keeping for regulated voice and communications compliance.
The challenge
A smarter voice compliance solution
In regulated environments, recordings are not just operational archives – they are evidence. Yet many organisations manage fragmented systems, limited retention, and inconsistent governance across old and new platforms.
Native platforms and legacy systems have limited retention so maintenance costs can stack up
Gaps in governance and retrieval make audits difficult, admin-heavy tasks
Vendor lock-in across UCaaS, CCaaS and turrets create data fragmentation
Data sovereignty and residency constraints undermine organisational compliance
The solution
A more practical solution for modern compliance
Liquid Voice combines compliance-grade capture, long-term retention, and defensible governance so regulated organisations can prove compliance and reduce risk without vendor lock-in. Where needed, it also adds surveillance and analytics, alongside real-time assist, to strengthen supervision and improve productivity.
Vendor‑neutral capture
Capture regulated communications consistently across Teams, UCaaS, CCaaS, turrets and on‑prem systems.
Mandated retention
Retain recordings for any required period under explicit policy control, without artificial platform limits.
Defensible governance
Control access, supervision and export with audit trails designed for investigation and scrutiny.
Single compliance archive
Consolidate legacy and current recordings into one system of record with unified search and governance.
Compliance analytics
Assess up to 100% of captured communications to surface exceptions, conduct risk and policy breaches.
Real‑time assistance
Provide users with an in-call assistant for prompts, notes, summaries, and answers to questions.
How the Compliance solution works
Liquid Voice sits above your communications stack rather than replacing it, bringing capture, retention, governance and supervision into a single, defensible workflow for regulated communications. It supports complex estates across cloud and on‑prem platforms, helping teams maintain compliance control as systems, vendors and operating models evolve.
Retain communications in line with regulatory, legal and operational requirements using clearly defined policies. Search, retrieve and review communications from a single governed archive, with full context and clear audit history. Enable faster access for investigations, disputes and compliance review without relying on fragmented systems.
Why compliance teams choose Liquid Voice
Compliance without vendor lock‑in
Compliance teams choose Liquid Voice because it provides broader coverage and stronger governance where native platforms fall short, while also helping organisations reduce risk and cost by migrating legacy recordings into Liquid Voice.
Reduced risk
Support controlled access, audit trails, defensible governance, and optional analytics to surface exceptions and patterns of concern.
Modernisation
Retire legacy recorders and archives without losing regulated history or compliance continuity.
Flexible deployment
Meet policy, sovereignty, and deployment needs across complex communications estates.
Close compliance coverage gaps where native systems fall short
Where native platform capabilities leave gaps, Liquid Voice adds the coverage needed for regulated environments. With integrations across multiple communication systems, Liquid Voice captures recordings from the platforms, users, and channels that would otherwise fall outside your compliance model.
- Integrates across multiple communication platforms
- Brings more users, channels and workflows into a unified compliance recording model
- Applies consistent retention and governance once captured
- Reduces reliance on fragmented native capabilities
- Feeds captured recordings into one single archive for discovery and review
Historical migration and consolidation for retiring legacy systems
When you need to decommission a legacy recorder or exit a cloud recording platform, the Liquid Voice Compliance solution helps you preserve historical recordings without preserving the cost, risk, and operational burden of the old system.
- Import historical recordings at scale from legacy platforms and archives
- Consolidate legacy and current recordings into one governed archive
- Preserve continuity for audits and investigations
- Reduce risk by removing dependence on ageing hardware and out-of-support systems
- Lower costs by ending legacy maintenance contracts and decommissioning old infrastructure
- Improve access to historical recordings with faster search and playback
Sovereignty, retention and governance for regulated environments
Many regulated organisations need more than regional hosting options. The Liquid Voice Compliance solution supports the retention, residency, and governance model your policies require.
- Any retention period required by policy
- On‑prem, hybrid or specific‑region cloud deployment
- Consistent governance across all ingestion sources
- Strong auditability for defensible supervision and discovery
Compliance analytics and stronger supervision for conduct and trading activities
Manual sampling leaves gaps. Liquid Voice compliance analytics helps organisations broaden supervision across regulated communications, supporting both financial services compliance checks and trader surveillance programmes with more consistent outcomes.
- Assess up to 100% of captured communications for risk indicators and compliance exceptions
- Flag exceptions with evidence and context for investigative follow-up
- Support compliance review programmes across front office, contact centre, and other regulated teams
- Surface patterns, trends and emerging conduct risks
- Reduce manual effort while improving coverage for mandated reviews
In-conversation assistant to reduce mistakes and post-call admin
Real-time assist gives users an in-conversation assistant that answers questions, provides prompts, and helps capture notes and summaries to reduce admin effort and improve follow-through.
- Question-and-answer support during the conversation
- Prompts to help users take the right next step
- Notes, actions, and summaries with less manual effort
Practical gains for compliance and risk teams
Practical ways Liquid Voice helps regulated organisations reduce risk, lower cost, and improve operational oversight.
Defensible compliance records
Maintain audit-ready records with controlled access, clear audit trails, and evidential integrity.
One system of record
Consolidate regulated communications into one governed system of record that stays independent of any single vendor.
Reduced regulatory risk
Detect conduct issues, policy exceptions, missed obligations, and patterns of concern earlier.
Lower cost and complexity
Retire legacy recorders and fragmented archives without losing regulated history.
The Liquid Voice system was designed to allow the level of control required to manage a complex organisational structure with all of the necessary separation to comply with our regulatory requirements.
The capabilities behind the solution
A connected set of tools designed to support review, insight and real-time guidance.
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Recording
Capture communications consistently and create a trusted record for intelligence extraction, compliance and long-term review.
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Archiving
Retain communications securely and access them with confidence, whether for review, investigation, compliance or long‑term…
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Post-Call Analytics
Automatically turn interactions into structured summaries, consistent reviews and usable insight faster after they happen.
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Real-Time Assistance
In-the-moment guidance and procedure-backed prompts for agents on calls. Reduce handle time, streamline call flows,…
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Event Reconstruction
Bring related omnichannel communications together to understand what happened, when it happened, and how situations…
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Incident Awareness
Get a live view of incidents as communications arrive — grouping related activity, surfacing key…
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Secure Transactions
Enable secure payment handling across voice and digital channels while keeping interactions flowing and maintaining…
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See how Liquid Voice can support your compliance
From cloud platforms and on-prem systems to turrets and legacy recorders, we’ll show you how Liquid Voice helps close compliance coverage gaps and create a single, defensible archive aligned to your retention, sovereignty, and governance requirements.
Liquid Voice helps organisations capture, retain, retrieve and review communications in a controlled way. This supports compliance teams by making it easier to evidence what happened, apply retention rules, investigate interactions and maintain oversight across regulated communication channels.