Case Study

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How FMG transformed quality, confidence & client experience with Liquid Voice

By partnering with Liquid Voice, FMG moved from sample-based review to significantly broader monitoring, generating more insight in a day than previously possible in six months, and empowering teams across the business with consistent, evidence-led quality data.

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Case Study

Ardonagh Group case study: Cost reduction and unified platform success

“Liquid Voice were an excellent supplier to work with. They provided us with their proposed solution meeting our requirements quickly and efficiently. They were very responsive to all requests and actions."

Case Study

How we help NOW NZ to offer differentiated call recording

NOW NZ was looking for a best-in-class recording solution that would offer far more than the basic capabilities inherent in the telephony platform. They found it in Liquid Voice.

Case Study

How we helped Avanti implement compliant interaction recording

For Avanti, Liquid Voice’s analytics capabilities present significant opportunities to gain valuable insights into the interactions they are having with both end-customer and their channel partners.

Case Study

Helping Imagine Cruising deliver the very best customer experience

Read how we're helping Imagine Cruising by leveraging speech transcription and interaction analytics, enabling them to gain a holistic perspective on customer experience and identify key trends in customer behaviour to focus marketing on areas of opportunity.

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