News and Insights

How AI will empower customer service in 2023

The success of a business is no longer dependent on simply the quality of the…

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How will ChatGPT empower contact centre agents in 2023?

As we move into 2023, technology continues to play a vital role in shaping the…

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What is the True No.1 Priority for Contact Centres in 2023?

The complexity of queries that contact centre agents handle now is incredibly high. Compassion is…

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Another Fantastic Year for Liquid Voice [2022]

After years of continuous success, Liquid Voice has had yet another brilliant year in 2022.…

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Good Call or Bad Call? How do we support contact centre agents in the current climate?

You could argue that this is not a good time to be a contact centre…

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How can contact centres help vulnerable customers in 2022?

Times are hard for many members of the community right now:  with the cost of…

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How to reduce compliance cost and improve integrity

Reading the business press, it’s clear that the cost and breadth of regulatory compliance has…

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Why full-service visibility is essential to your customer service standards

Trying to derive insight from your contact centre interactions is nothing new:  ever since agents…

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Have COVID and WFH become an excuse for poor performance?

I realise that this might be an unusually confrontational heading for a blog post and…

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Top 5 Predictions for Customer Interaction Analytics in 2022

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Is This The Perfect Time To Transform Customer Engagement in Social Housing?

The past eighteen months have certainly been a challenging time for the social housing sector.…

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Capturing, integrating & analysing Evidence

Recent tragic events like the Plymouth shootings and the murder of MP Sir David Amess…

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