Resources

Explore Liquid Voice’s latest resources and downloadable content.

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eBook

Why supporting vulnerable customers matters

A guide to the ways call recording can benefit both call centre agents and vulnerable customers

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Best Practice Guide

Liquid Voice Guide to Contact Centre Compliance

eBook

eBook: Not all call recording solutions are equal

Providing clear visibility across all customer channels

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Datasheet

Liquid Voice Single Pane of Glass Dashboard

Providing clear visibility across all customer channels

Best Practice Guide

Guide to Recording, Incident Reconstruction & Analytics for Emergency Services

Learn how recording and analytics are transforming incident response & investigation.

Best Practice Guide

Guide to Recording, Incident Reconstruction & Analytics for Rail Operators

When an incident occurs, your team needs to be able to see and capture the full picture. Liquid Voice enables you to have a single platform that can take feeds from every communication channel and information source, and chain these together in real time.

Video

Addressing the Challenges of Call Recording in the Cloud

On Thursday 3rd March, LiquidVoice and our Partners, RingCentral hosted an insightful webinar exploring how to overcome the challenges of call recording in cloud-based telephony.

Case Study

How we help NOW NZ to offer differentiated call recording

NOW NZ was looking for a best-in-class recording solution that would offer far more than the basic capabilities inherent in the telephony platform. They found it in Liquid Voice.

Datasheet

Policy-Based Recording For Microsoft Teams Calls & Meetings

Liquid Voice Policy-based recording for Microsoft Teams calls & Meetings - In this solution overview, we outline how our solution aligns to Microsoft Teams and the integration points into this platform.

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Case Study

How we helped Avanti implement compliant interaction recording

For Avanti, Liquid Voice’s analytics capabilities present significant opportunities to gain valuable insights into the interactions they are having with both end-customer and their channel partners.

Best Practice Guide

Leveraging Interaction Recording And Analytics With Microsoft Teams

Explore the options available to you for capturing, retaining and analysing voice and video calls within Microsoft Teams and the value delivered to your organisation by consolidating all interactions within a single repository.

Case Study

Helping Imagine Cruising deliver the very best customer experience

Read how we're helping Imagine Cruising by leveraging speech transcription and interaction analytics, enabling them to gain a holistic perspective on customer experience and identify key trends in customer behaviour to focus marketing on areas of opportunity.

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