Unity Technology Solutions.
With over 20 years’ experience, and the skills of more than 120 technical, sales, support and administrative staff throughout Ireland, Unity helps organisations of every size in every industry to unify their business with technology.
Unity takes care of every aspect of telephony systems, security, IT infrastructure, call recording and analytics through its entire lifecycle: from analysing current business needs together with those a changing corporate environment might demand, through planning and roll-out to support and management.
Partnership Success Story
For a prominent Northern Ireland based insurance company, PCI DSS compliance requirements necessitated a change in their approach to call recording. They, naturally, approached their solution provider, Nice, in the first instance to request the appropriate modifications to their system. They were met with an inflexible offer which would have forced them into a forklift upgrade, which was the least desirable and most costly option. The client had the wisdom to look beyond their existing solution and Unity recommended the Liquid Voice solution. Now the client has a flexible, fully compliant call recording and speech analytics solution which is delivering unsurpassed insight and proving to be a very valuable system.