MANAGING LEGACY DATA

In Financial & Capital Markets

Managing Legacy Recordings in Financial and Capital Markets

You are likely to have multiple types of legacy recordings including voice, text, news feeds and transactional information. This sits across multiple, unlinked data sources either on legacy platforms you no longer wish to support, or in systems you have inherited as part of a merger or acquisition.

Much of this data pre-dates current legislation and as such is unlikely to be compliant. It contains personal data that needs to be encrypted or redacted and possibly toxic data that needs to be identified and remediated.

We help you address the legacy recording challenge by consolidating all of your disparate sources into a single pane of glass, ensuring it is compliant and unlocking the potential to gain valuable insights from this data.

SmartCompliance For Your Legacy Recordings

We work with you to identify all sources of legacy recordings across your organisation whether these be call recordings, text-based interactions or associated transactional data and news feeds.

We utilise our smart tools and process automation to access these and consolidate them onto a single platform either on your premises or in the cloud. We create a single pane of glass onto these recordings, linking elements across functions, customers and transactions. This enables us to provide you with a simplified way to search and replay transactions and to cleverly reconstruct events in chronological order to gain a holistic picture.

As part of this process we are able to identify potential toxic data or areas of where recordings do not comply with current legislation. Our smart tools are able to redact elements of personal data that should not be retained, remediate toxic data and ensure that every recording is encrypted in the most effective way and access is restricted to those authorised individuals only.

By ensuring that all of your recordings are in a common format enables you to fully leverage the power of analytics, transcribing voice conversations and utilising keywords and proximity mapping to identify potential trends or uncover anomalies over time that would normally be missed on a case by case basis.

KEY FEATURES:

  • Legacy Recording Consolidation
  • Data Redaction & Remediation
  • Data Encryption
  • Search & Replay
  • Event Reconstruction

KEY FEATURES:

  • Legacy Recording Consolidation
  • Data Redaction & Remediation
  • Data Encryption
  • Search & Replay
  • Event Reconstruction
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The Benefits Delivered

By leveraging Liquid Voice SmartCompliance, you are able to ensure every trade follows your best practice and is both ethical and compliant. The benefits you will gain include:

Reduce Cost – by consolidating your legacy recordings onto a single platform we remove the need to maintain multiple legacy recording platforms and the associated cost of supporting these. We also reduce the cost of storage for these recordings, utilising a single repository and ensuring the most optimum compression of data.

Reduce Risk – by identifying and remediating any areas of non-compliance or potential toxic data within your legacy recordings and then ensuring that these recordings are encrypted and that access is secured.

Deliver Value – by making your legacy recordings accessible and unlocking a wealth of insights and trends that are currently being left untapped.

Let’s Discuss

We have extensive experience in helping customers in financial and capital markets address their legacy recording challenges.

We can share your options of consolidating recordings into a single repository and how you can ensure that these recordings are both compliant and secure.

Simply complete the form and one of our team will reach out to you.