NOW NZ was looking for a best-in-class recording solution that would offer far more than the basic capabilities inherent in the telephony platform. They found it in Liquid Voice.
As NOW NZ expanded their solution portfolio to offer cloud telephony to their business customers, they were looking to complement this with a recording, quality management and analytics solutions that would ensure they could meet the needs of the market.
With Liquid Voice they not only gained a robust and feature-rich recording solution, but a comprehensive suite of applications covering call tagging, screen recording, call transcription, quality management and analytics.
The fact that Liquid Voice was able to be deployed as a multi-tenanted solution in the NOW NZ cloud and seamlessly integrate with the Mitel platform was a major differentiator as it allowed them to provide a highly scalable and flexible solution to their customers.
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