Why Now Is the Time For Your Red Box Migration
If you are still depending on Red Box for recording and interaction capture, now is the moment to act. With the changes underway (including Red Box’s acquisition by Uniphore and shifting support models) the risks of staying with legacy systems continue to grow.
Liquid Voice is optimally positioned as a seamless Red Box replacement, offering all the advantages of a modern platform—without the disruption of “rip and replace.”
In this post, we’ll explain:
- Why organisations are seeking a Red Box alternative
- How Liquid Voice can execute a safe Red Box migration
- The benefits of choosing Liquid Voice over Red Box post Uniphore acquisition
- Key steps and tips when migrating to a Red Box replacement
Why Look for a Red Box Alternative?
Strategic shifts under Uniphore
In early 2023, Uniphore acquired Red Box, and introduced U-Capture – a system that layers metadata and analytics on top of Red Box data. That move has added complexity and vendor dependence: instead of pure recording, the combined stack introduces tighter coupling to Uniphore’s ecosystem.
As a result, some organisations are actively evaluating a Uniphore alternative – seeking solutions that free them from vendor lock-in while preserving full control over recording, compliance, and analytics.
Legacy constraints and support risk
- Red Box systems tend to rely on proprietary formats, old interfaces, and limited modern browser support.
- As technology stacks evolve (cloud, hybrid deployments, modern UC/CC platforms), legacy Red Box systems represent a growing risk of incompatibility, performance issues, and security exposure.
- Because Red Box is now part of Uniphore’s portfolio, support for purely legacy Red Box features and exports may be deprioritised over time as often happens with legacy systems.
Given these pressures, many organisations are actively seeking an alternative to Red Box – a more future-proof, flexible, vendor-agnostic recording and analytics foundation.
Liquid Voice as a Red Box Replacement (and More)
Liquid Voice is built not just to replace Red Box, but to surpass it in flexibility, compliance, and analytics. Here’s how Liquid Voice addresses the key requirements of organisations needing a Red Box migration.
Seamless Red Box Import & Data Continuity
- Full import of legacy calls and metadata: Liquid Voice can ingest your existing Red Box data (recordings, annotations, call metadata) without requiring the Red Box export tool or continued vendor engagement.
- CTI emulation / interface compatibility: Your existing integrations (CTI, systems, workflows) continue to work without major reengineering; Liquid Voice provides an emulated CTI interface to ease the transition.
- Single-pane-of-glass interface: After migration, all your legacy and new recordings (across multiple systems) live in a unified, secure interface – removing silos and fragmentation.
In short: your legacy data doesn’t get stranded or fragmented – it continues to live and operate in your new system, opening up more opportunity to unlock historic insights and analyse trends.
Modern Architecture & Compliance
- Browser-native access: Unlike legacy Red Box that may need compatibility modes (e.g. IE/Edge), Liquid Voice supports modern browsers (Chrome, Firefox, Edge) natively.
- Unlimited retention, redaction, security: You can maintain compliance, control retention periods, redact sensitive data, and manage encryption across stored recordings.
- Scalable and future-proof: Whether you’re on-prem, hybrid, or full cloud, Liquid Voice can flex with you. Its design handles new channels (voice, video, text) and evolving compliance landscapes.
Analytics, Visibility & Intelligence
Moving beyond raw recording, Liquid Voice layers analytics, tagging, and insights across interactions. This gives you:
- The ability to search across metadata, transcriptions, and content
- Quality assurance, sentiment analysis, and interaction tagging
- Event reconstruction across multi-modal input (voice, video, radio)
- Real-time alerts and anomaly detection
In effect, Liquid Voice is not just a Red Box alternative – but a transformation engine for your recording and insight capabilities.
How Liquid Voice Compares to Red Box
If we frame Liquid Voice vs. Red Box, the key differentiators include:
|
Feature / Capability |
Liquid Voice |
Red Box (post Uniphore acquisition) |
| Data ownership & portability | Fully under your control | May be more locked into Uniphore’s stack / export constraints |
| Vendor lock-in risk | Mitigated | High |
| Ease of Red Box import / migration | Designed for minimal disruption | May require the Red Box export tool or vendor involvement |
| Multi-modal / omnichannel support | Native (voice, video, text) | Red Box historically audio-centric; U-Capture adds metadata |
| Analytics flexibility | Broad and extensible with AILSA and export into dashboards and CRM | Limited to Uniphore’s capabilities |
| Browser & modern interface support | Native modern browsers | Legacy UI constraints (e.g. compatibility modes) |
Because Liquid Voice is built expressly for modern environments and ease of migration, it acts as a more open, future-friendly alternative to Red Box.
The Red Box Migration Journey: Best Practices & Steps
Migrating from Red Box to Liquid Voice doesn’t need to be painful. Here’s a high-level roadmap:
- Discovery and audit: Inventory your Red Box deployments, integrations, retention rules, metadata fields, workflows, and dependencies.
- Data import and mapping: Import recordings, map metadata, preserve timestamps and annotations, and validate integrity with the Liquid Voice platform.
- CTI and integration emulation: Use the CTI emulation layer to keep your downstream systems (dashboards, reporting, compliance tools) running during the transition.
- Parallel run and validation: Allow a phase of overlap (both systems active) to validate recording continuity, playback, search, and compliance behaviours.
- Cutover and decommission: Once satisfied, retire the Red Box system and point your live recording flows to Liquid Voice. Perform archival, backup, or retention migration as needed.
- Ongoing refinement & analytics rollout: Enable analytics, tagging, QA workflows, alerts, and insights to derive value from your newly unified platform.
Real-World Validation: Proven Red Box Migrations
Liquid Voice has successfully completed migrations from Red Box in both financial services and public safety / control room environments, working under tight regulatory requirements and high uptime expectations.
Because the migration preserves legacy data and supports your integrations, you can mitigate risk, minimise downtime, and move with confidence.
Final Thoughts on Liquid Voice as a Red Box Replacement
If you are evaluating a Red Box alternative or planning a Red Box migration, Liquid Voice offers the capabilities, flexibility, and assurance to make the switch with confidence.
Don’t settle for a partial transition or renewed lock-in under a legacy vendor. Choose a Red Box replacement that gives you:
- Full data continuity
- Modern interface and extensibility
- Analytics capability
- Lower ongoing costs and vendor risk
Get started today – speak with a Liquid Voice expert, book a demo, or begin assessing your Red Box migration plan. Your future recording and insight infrastructure awaits.
Find out more about Liquid Voice’s Red Box migration services here.
