In an era where data is a critical asset, call recording has become a common practice for businesses aiming to improve service quality, ensure compliance, and safeguard against disputes. However, recording conversations comes with a…

In today’s competitive business landscape, understanding customer interactions is crucial for delivering exceptional service. Call recording has emerged as a vital tool for capturing these interactions, providing valuable insights into customer behaviour and agent performance.…

Liquid Voice has made a key appointment to its global leadership team, this is aimed at accelerating the company’s ambition to be the leading provider of secure, real-time data capture and analysis capabilities for customers…

The pandemic has not slowed the pace at which organisations are moving applications, data and infrastructure to the cloud. If anything, it has accelerated this as there is a greater realisation that agility is key…