LEEDS, WEST YORKSHIRE, August 2019 – Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Metelco (Middle East Telecoms Company), a leading supplier of business communications solutions across the Middle East region, based in Dubai, UAE, has attained accredited Sales Partner status in Liquid Voice’s new Reseller Accreditation Programme. This accreditation recognises the major commitment made by Metelco in delivering innovative, best of breed, contact centre solutions that meet the evolving needs of customers across the UK.
Metelco will now be providing customers across the region with access to Liquid Voice’s full portfolio of contact centre solutions including omnichannel contact centres, interaction recording, quality management, content analytics, PCI compliance, automated speech transcription, payment IVR and public safety applications. These can be fully integrated with a new interaction recorder or an existing recording platform to generate positive business outcomes and transform operational performance.
Simon Broadbent, Chief Commercial Officer of Liquid Voice UK, added: “Expansion into the Middle East region is an important part of Liquid Voice’s aggressive growth plans. It would not be possible without committed partners like Metelco on board. Metelco has quickly demonstrated the highest, most consistent capability and commitment to the latest Liquid Voice technology and will be key to our vertical market growth strategy in the Middle East. We are focused on building a partner network comprising of resellers and systems integrators such as Metelco, who have a high level of expertise and a track record of providing our mutual customers with the latest technology solutions that deliver significant and sustained business benefits.”
Raad Jaboori Al-Shaikh, Managing Director of Metelco, said: “Metelco, established in 2004, offers local technical, sales and marketing support for the Middle East region in relation to its whole product portfolio. Our aim is to provide the latest technology in communications solutions to our clients in diverse market sectors and ensure effective support to meet the ever-changing requirements in modern-day business. We are pleased to be partnering with Liquid Voice with its top level technology and excellent track record in delivering solutions that cater to the clients’ needs and enhance their productivity. We look forward to carrying out successful implementations and establish Liquid Voice as a leading brand in the region.”