Resources

Learn how recording and analytics are transforming incident response & investigation.

When an incident occurs, your team needs to be able to see and capture the full picture. Liquid Voice enables you to have a single platform that can take feeds from every communication channel and information source, and chain these together in real time.

Explore the options available to you for capturing, retaining and analysing voice and video calls within Microsoft Teams and the value delivered to your organisation by consolidating all interactions within a single repository.

If you are a contact centre that provides critical services to your customers, or operate in a highly regulated industry, your challenge is how you deliver exceptional customer experiences while ensuring that each interaction is consistent, ethical and compliant.

In this best practice guide we look to address the challenges and opportunities in recording, categorising and analysing calls, radio transmissions and other data to deliver continuous operational improvement, and reliable evidence.

Interaction capture, transcription and interaction analytics are opening up a world of opportunity across education and the private sector, reducing time spent note-taking and creating valuable referenceable data.

This guide explores what is possible and the value it is delivering across all areas of the public sector.

How do you ensure that the business you do now is ethical, compliant and follows best practice without increasing the burden you place on traders and administrative teams?

It's challenges like these that we look to address in this best practice guide.