Resources

Best Practice Guide for Control Rooms and Clinical Dispatch to mitigate common issues such as unreliable recording, fragmented systems and legacy platforms.

A guide to the ways call recording can benefit both call centre agents and vulnerable customers

Providing clear visibility across all customer channels

When an incident occurs, your team needs to be able to see and capture the full picture. Liquid Voice enables you to have a single platform that can take feeds from every communication channel and information source, and chain these together in real time.