Solve 2024 Legacy Data Issues: Legal Safety, Cost Savings & Clean-up

Humans naturally shy away from problems. Our instinct is to avoid tasks that seem overwhelming. We put-off, procrastinate, and avoid the inconvenient. The word “procrastination” is derived from the Latin verb “procrastinare” which literally means…

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What Contact Centres Really Want in 2024

From human agents to AI chatbots, contact centres are a customer lifeline. They’re the first port of call for feedback, complaints, information and assistance. But with the number of customer interactions at an all-time high,…

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2024’s Top 6 Proven Contact Centre Service Strategies

In today’s competitive business landscape, exceptional customer service has become a critical differentiator for organisations, and one of the most impactful factors for profitability. In fact, a McKinsey & Co. report from Q1 2023 showed…

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