Recording & Transcribing Consultations

In Healthcare

Leveraging Speech Technology in Healthcare

With more and more interactions with medical practitioners now taking place over the telephone or by video, the ability to capture these consultations and retain them for the lifetime of the patient is essential. Having a single solution that is capable of capturing and unifying all patient interactions, whether they be in the consulting room, over the phone or via video triage, enables far more efficient and effective digital health services.

By leveraging speech analytics, complete with a dictionary of medical terms, every captured interaction can be instantly transcribed into text, significantly reducing the burden on practitioners to write-up notes and enabling these to be shared in order to create a far more connected care system.

Through capturing and analysing patient consultations, it is also possible for healthcare providers to gain valuable insights into trends across their patients. Patterns across multiple patients can be identified that individually would be missed and such insights can help shape the future of healthcare.

SmartCitizen For Healthcare

We are able to capture every interaction with a patient whether that be a face-to-face, telephone or video consultation with a medical practitioner or an enquiry coming into a contact centre, a receptionist or a particular department within a hospital.

Our speech analytics capability allows us to immediately transcribe every interaction, automating a major part of the production of patient notes and enabling us to tag each interaction with meaningful information relating to its content for future search and replay.

By unifying recorded interactions with patients and transcribing unstructured voice and video into structured text, we are able to apply smart analytics to quickly uncover trends across patient consultations and provide invaluable insights into demand, behaviour and services being utilised.

FEATURES:

  • Voice & Video Recording
  • Voice & Video Transcription
  • Comprehensive Medical Dictionary
  • Search & Replay

FEATURES:

  • Voice & Video Recording
  • Voice & Video Transcription
  • Comprehensive Medical Dictionary
  • Search & Replay
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Best Practice Guide: Leveraging Interaction Capture & Analytics in Education & The Public Sector

Take a look at our Best Practice Guide highlighting how we are helping educational establishments to leverage speech-to-text technology to add value to students.

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The Benefits Delivered

By applying the latest speech technology to healthcare we are helping this sector to realise some significant benefits:

Streamlining Processes – by automating a significant part of patient write-up following a face-to-face, telephone or video-based consultation.

Enabling Connected Healthcare – by being able to capture every interaction and consultation and securely sharing these across healthcare practitioners to ensure continuity of care for the patient.

Valuable Insights – by helping healthcare providers to identify trends in patients’ needs and the services being used, not only enabling organisations to better align services to patient demand, but also identifying opportunities for proactive care.

Lets talk

We would be more than happy to walk you through what is possible and how our solutions are being leveraged within the Healthcare sector to reduce administrative burden and deliver a more connected care system to patients.

Simply complete the form and one of our team will reach out to you.