Call Recording For RingCentral
RingCentral’s AI-powered communications platform is rapidly gaining popularity.
As a cloud-based service, RingCentral enables businesses to send and receive calls or texts across multiple devices. It also provides audio and video conferencing tools, making it a one-stop shop for organisations looking to improve their interactions.
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A Long-Standing Partnership
With a partnership that spans multiple years, we not only integrate with RingCentral’s systems, but their way of working too. Together, we bolster contact centre solutions with unparalleled communication archival and compliance management.
Using our connector into RingCentral, you can import both voice and video data from internal and external calls and RingCentral meetings.
Voice & Video Recording Within RingCentral
With our seamless RingCentral connector, we allow you to import recording data from every internal and external voice or video call. These recordings are then retained in a single repository that can exist in our private cloud, or your own cloud or on-premises storage.
This enables us to capture interactions across every platform you use. What’s more, if these platforms change over time, we can adapt in line.
SmartExperience and SmartCompliance
Whether you’re using RingCentral as your main communications platform or as an internal tool to support customer-facing teams, SmartExperience and SmartCompliance for RingCentral enables you to securely capture interactions across all of your platforms.
With our single, secure solution, you can import recording data solely from RingCentral, or choose to combine this with recordings from platforms such as Microsoft Teams. And, for those calls involving payment details, our solution is also fully PCI-DSS compliant.
KEY FEATURES:
- Voice & Video Recording
- Data Importing
- Compliance Analytics
- Quality Management
- PCI-DSS Compliant
- Speech Analytics
KEY FEATURES:
- Voice & Video Recording
- Data Importing
- Compliance Analytics
- Quality Management
- PCI-DSS Compliant
- Speech Analytics
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For Regulatory Compliance
For those organisations that have a regulatory need to record, we provide you with the ability to capture and import every conversation related to a transaction, tag these to simplify search and link different interactions together.
- Liquid Voice is the only platform in the RingCentral ecosystem that can stop and start recording dynamically in-call – meaning PCI compliance from start to finish.
- With our solution, non-compliant recordings are a thing of the past. Agents can pause and resume the recording while they’re on the call to avoid recording sensitive information.
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For Contact Centres and
Customer-Facing Teams
For those operating contact centres or with customer-facing teams, we enable you to capture and import your customer conversations along with the agent’s screen and transcribe and analyse interactions in near real time.
This enables quality management, agent performance management, and identification of trends across all customer experiences.
Let’s Talk
We’d love to discuss your specific requirements – and how we’ve helped organisations across all industries to record their RingCentral interactions.
Simply complete the form and one of our team will reach out to you.
