Across your organisation you are likely to have multiple repositories where customer interactions are being retained either as part of regulatory requirements or your own best practice.
These legacy repositories will contain call recordings, copies of text-based interactions such as SMS, chat and email, and even video.
Are we right? Of course we are.
How we can help
Your challenge is that this data is likely to sit on platforms that you no longer want to support, in formats that are not necessarily secure, and potentially not compliant with the latest regulations like the Privacy Act, GDPR and PCI DSS. You may also have interaction data spread across multiple platforms with different vendors, and still even on on-premises servers.
Good news! We help you to consolidate these recordings into a unified cloud-based repository, providing you with a single pane of glass onto your legacy recordings while also ensuring that sensitive data is redacted, and potential toxic data is remediated.
KEY FEATURES:
- Legacy Recording Consolidation
- Audit trail of missing or corrupt data
- Sensitive Data Redaction
- Data Remediation
- Voice & Video Transcription
- Highly-secure & Encrypted
- Recording Tagging
- Search & Replay
KEY FEATURES:
- Legacy Recording Consolidation
- Audit trail of missing or corrupt data
- Sensitive Data Redaction
- Data Remediation
- Voice & Video Transcription
- Highly-secure & Encrypted
- Recording Tagging
- Search & Replay
What legacy systems can we manage?
Our system can ingest data from a variety of platforms, either in siloes or consolidated to form our single pane of glass view. In case you were wondering, here are some of the platforms we can work with:
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But it isn’t just legacy – we’re about the new too
We offer our customers a market-leading range of voice, video and text capture solutions, so no matter how the interaction takes place, it can be recorded and ingested into a unified system and analysed for insight or quality. By capturing and unifying media across virtually every vendor platform, we uniquely enable you to securely and compliantly record every conversation across your organisation.
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Interested in deeper customer insight?
Interaction analytics just got a whole lot smarter for banks.
With a little help from AILSA, our new AI-powered interaction analytics assistant, we can overlay the capabilities of AI with our speech and text analytics solution – empowering frontline call handlers and enhancing CX with the latest intelligent technology.
AILSA is an all-in-one tool that can give insights into professionalism, identify sales opportunities, automatically identify and explain process issues, and even give subjective feedback on what a call handler could do better.
- Automated Summaries & Sentiment
- Intelligent Interaction Analytics
- Integration with Industry-Leading Data Visualisation Tools
- Accurate Voice Transcription
Looking to address your recording and compliance challenges?
Through our interaction recording and analytics solutions, and our legacy interaction unification, we help banks, insurers and loaners monitor the quality of their customer interactions, stay compliant, and learn more through their data.
We’d be happy to share how we’ve helped others address recording and compliance challenges and assist you in overcoming your own obstacles.
Simply complete the form and one of our experts will reach out to you, or alternatively we could set up a free demonstration of our solutions.
